Author Topic: one report for inbound and outbound queue  (Read 2017 times)

unikbit

  • Newbie
  • *
  • Posts: 5
  • Karma: 0
    • View Profile
    • Email
one report for inbound and outbound queue
« on: March 02, 2009, 12:01:00 »
hello,

I have configured Elastix 1.3.2 with quemetrics and I can see reports for inbound queue and for outbound queue.I'm using 1.5.0 ver.

I want to have only one report where my client can see calls in and calls out, there is a section where appear Inbound and Outbound but I could't do to appear the calls in every section.

thanks


QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: one report for inbound and outbound queue
« Reply #1 on: March 02, 2009, 15:24:57 »
If you see them all, just create an aggregate queue, like "myInbound|myOutbound" so you can see them at once.
Note tham a number of stats (particularly SLAs) are meaningless if run in mixed inbound/outbound mode.