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Author Topic: SLA  (Read 2255 times)

madi uakilov

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SLA
« on: April 16, 2013, 19:28:20 »
Hi,
where i can find out what formula is calculated the SLA(for each of three)?
where i can find detailed explanation how should i understand SLA table?
thank you
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  • Loway
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Re: SLA
« Reply #1 on: April 17, 2013, 09:37:32 »
On the User Manual, like in http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s06.html#_historical_reports_answered_calls

What is it not to be understood in the SLA?
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madi uakilov

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Re: SLA
« Reply #2 on: April 18, 2013, 05:28:16 »
I've found answers here http://forum.queuemetrics.com/index.php?topic=192.msg787#msg787
 ...i was in the same situation :)
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  • Loway
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Re: SLA
« Reply #3 on: April 18, 2013, 16:29:58 »
 :-[
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