Messages

2671

Running QueueMetrics / Re: Fixing incomplete calls - show as Ongoing in reports

« on: February 27, 2008, 16:40:09 »

This should be possible if you use a database storage model; make sure that the timestamp of the row is the same as the timestamp the call ended.

2672

MySQL storage and Qloaderd/Uniloader / Re: qloaderd not loading after log rotation started again

« on: February 26, 2008, 09:04:25 »

I think that you lost some data due to a rotation then - but you can manually load the previous data from partition P001 to P002.

2673

MySQL storage and Qloaderd/Uniloader / Re: qloaderd not loading after log rotation started again

« on: February 24, 2008, 10:08:22 »

The thing that usually affects qloaderd not loading is the highest index it has in that partition. Try this: use a different partition name and see if the DB gets loaded.

2674

Running QueueMetrics / Re: Service Level Agreement stats trouble

« on: February 24, 2008, 10:05:54 »

They are done so because you usually have a SLA like "80% of calls within 20 seconds", so you look at the row that shows 20 and see the cumulated percentage

2675

QueueMetrics installation / Re: 1.3.3 licence won't work in 1.4.3 (solved)

« on: February 24, 2008, 10:04:34 »

It is working now, correct?

2676

General Asterisk configuration / Re: Adding Pause Reason

« on: February 20, 2008, 11:48:41 »

Basically, you need to implement a piece of dialplan that does the logging. Have a look at the sample configuration_queuemetrics.conf that ships with QM to get you started.

2677

QueueMetrics news / QueueMetrics runs on PBX in a Flash

« on: February 15, 2008, 13:40:45 »

We have prepared a small tutorial to run QueueMetrics on Pbx in a Flash (see http://pbxinaflash.com/ if you have never seen it).
This is actually pretty easy to do, as it is based on CentOS as most Asterisk distributions.

You can find the new tutorial at http://astrecipes.net/index.php?n=350

2678

QueueMetrics installation / Re: Queuemetrics 1.4.3 and PBX in a Flash

« on: February 15, 2008, 13:36:53 »

We have an installation tutorial ready at http://astrecipes.net/index.php?n=350 

It's actually pretty easy to do, the "big problem" being the fact that port 8080 is in use by a miniserv application, so you have to point QM to a different listen port and tell iptables to let people access it from the outside.

Thanks everybody for help and support.

2679

Scripting QueueMetrics / Re: Wallboard Example script

« on: February 15, 2008, 10:45:14 »

Looks really cool! 
the value you pass in the XML-RPC call is the queue_id in Asterisk (that is the 'raw' queue name) or a set of queue names, pipe separated (eg q1|q2|q3)
Thanks!

2680

Running QueueMetrics / Re: Service Level Agreement stats trouble

« on: February 15, 2008, 10:42:05 »

The SLA looks correct; you have 80% of calls taken withing 10 seconds, and 100% taken within 20 seconds (this means that no call have been taken over 20 second wait). This makes sense with an average of 7.7 seconds for taken calls. The percentage numbers always grows. Wat seems suspicious to you?

2681

Running QueueMetrics / Re: ACD attempts clarification

« on: February 14, 2008, 12:37:07 »

This is filed as bug #268.

2682

Running QueueMetrics / Re: quemetrics webpage not coming up

« on: February 14, 2008, 12:35:11 »

Try and look at the catalina.out log file - when Tomcat starts up, it should sat something about each webapp that gets mounted.
As an alternative, remove Tomcat altogether and reinstall Tomcat and Qm from scratch.

2683

Running QueueMetrics / Re: Service Level Agreement stats trouble

« on: February 14, 2008, 12:33:37 »

I think you should take a screenshot and post it somewhere so we can see it.

2684

QueueMetrics installation / Re: Queuemetrics 1.4.3 and PBX in a Flash

« on: February 14, 2008, 12:11:02 »

We're checking it. I'll keep you posted.

2685

MySQL storage and Qloaderd/Uniloader / Re: Queuemetrics and separate mysql server

« on: February 13, 2008, 09:32:49 »

You still use the SQL approach. As the SQL database is connected via TCP-IP to QM, it does not really matter where it is located. The QM->database connection is defined in WEB-INF/web.xml.

I would anyway suggest having a look at the SQL storage tutorial here: http://queuemetrics.com/download/QM_mysql_cluster_100.pdf