Topics

1

MySQL storage and Qloaderd/Uniloader / Migrate 1.6.2 1.8 Issue

« on: April 04, 2012, 00:11:41 »

Running QM 12.1.2 and 1.8.11 with queue_log realtime. I've altered the Asterisk queue_log table to reflect the 1.8 schema, but left the 1.4/1.6 'data' column as I didn't want to loose the information. I've altered the QM configuration.properties to point to the appropriate default.queue_log_file key to the 1.8 realtime analyzer which specifies data1, data2, data3 etc... columns

The problem I'm having is the QM is not reporting the new queue log data which is being written to the new data1, data2, data3 column on queries since the upgrade, but on older queries prior to the upgrade QM is reporting the data displayed in the Asterisk 1.6 'data' column. How do I resolve this as it seems QM is not reading the right column(s) even though it's configured as such.

thanks,
Paolo

2

Running QueueMetrics / Main, Spill, Wrap

« on: March 19, 2010, 16:45:20 »

Is there a way to pass the classification of an agent as "Main, Spill, Wrap"  as a parameter when using the Add Queue Member button on the Agent page?  I would like to use it in order to add the user to the queue with a penalty. From what I can tell there is no way to do that so I was going to add some code to Asterisk to query the "code_possibili" table in order to figure out to which classification the agent was assigned for the particular queue.

thanks,
Paolo

3

Running QueueMetrics / Asterisk Error Message on Agent Add Member

« on: March 08, 2010, 22:44:30 »

Every time we use the Add Member button on the live_agent.jsp page we see the following error in the Asterisk CLI:

[Mar  8 21:04:40] ERROR[16832]: utils.c:1175 ast_careful_fwrite: fwrite() returned error: Broken pipe
[Mar  8 21:04:40] ERROR[16832]: utils.c:1175 ast_careful_fwrite: fwrite() returned error: Broken pipe

It shows up for each queue an agent is added too. Any idea why and/or if we should be concerned? We are running Asterisk 1.6.17.

thanks,
Paolo

4

Scripting QueueMetrics / Live Agent Screen

« on: March 04, 2010, 17:17:17 »

How would I go about commenting out the "Log on" "Log off" button and renaming the "Add Member" "Remove Member" buttons to "Log on" "Log off". We don't need the agent login buttons. We only want to use the "Add Member" "Remove Member" functionality, but we just want to change the HTML label.

thanks,
Paolo

5

MySQL storage and Qloaderd/Uniloader / Realtime queue_log

« on: February 01, 2010, 22:41:07 »

Is anyone using the queue_log realtime functionality in Asterisk 1.6.1 to write directly to the Queuemetrics queue_log table? I noticed that Asterisk doesn't like the field names for time_id, call_id, and unique_row_count. I see that the table can be altered and field names modified in the QueueMetrics configuration, but I'm hesitant to do in order to not create a mess for future upgrades. Will there be any future changes to accommodate this functionality such that it eliminates the need for qloader?

thanks,
Paolo