Neither of agent portal controls such as Logon,Logoff,Add,Remove,or Pause work!

[torontob]

Hi Everyone,

Using PBXinaFLASH, with Queue_LOG file installation of QM. No Qloader. When entering the agent portal, none of the controls such as Log-on, Log-off or Pause work. They don't display any error message but only that the window will close in 15 seconds.

What part of the configuration am I missing?

I have never setup the manager.conf to work with QM so maybe QM doesn't have access to do the Queue log on and log off? if that is what where in QM should that be setup?

Thansk

[torontob]

Any answers guys?

Thanks

[torontob]

I am getting a bit disappointed. I was looking to buy this product for my client and now that I see there is no support, I am afraid to use this product as this company might go belly up.

I appreciate it if you can let me know if your paid support system works the same way as well (takes many days or weeks to respond).

Thanks

[marcos]

Hi,

Did you included the extensions_queuemetrics.conf file in your local Asterisk dialplan?
Did you changed the main QueueMetrics configuration.properties file in order to let it able to communicate with Asterisk through AMI?
What type of error and/or CLI output do you have when pressing a pushbutton on the QueueMetrics realtime agent page?

You can have more information on how to have QueueMetrics working with TrixBox and FreePBX in this tutorial: http://www.queuemetrics.com/manuals/QM_Trixbox-chunked

Thank you and regads,
Marco Signorini.