Messages

2566

QueueMetrics installation / Re: URL on agent RT page

« on: April 24, 2008, 14:46:55 »

Where you call the queue() commad, you can pass alonga URL - see http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Queue

2567

QueueMetrics installation / Re: URL on agent RT page

« on: April 23, 2008, 18:26:24 »

Then it should already be working.
The only thing is that you need to set the url in ythe queue(9 app in asterisk.

2568

General Asterisk configuration / Re: autologoffunavail

« on: April 23, 2008, 15:57:04 »

I have no idea, but you could create a script to log off all agents manually if e.g. your call center works 9-18.

2569

QueueMetrics installation / Re: URL on agent RT page

« on: April 23, 2008, 15:55:25 »

Yes, it's on the Agent's page - in a standard QM install, try loggin in with Agent/101 password 999 to see it (of course you will  see no calls unless you do have an agent/101 active in the queue system). 

2570

QueueMetrics installation / Re: Time and GMT in QM

« on: April 23, 2008, 15:53:49 »

OK that quite often works

2571

General Asterisk configuration / Re: Queue login error

« on: April 22, 2008, 10:16:33 »

Thanks for the solution, Vlad! +1.

2572

General Asterisk configuration / Re: Dynamic agents support in agent web interface?

« on: April 22, 2008, 10:12:33 »

This is not supported at the moment.


We plan to support single-queue pausing in a future release anyway (issue #335).

2573

QueueMetrics installation / Re: Time and GMT in QM

« on: April 22, 2008, 09:49:33 »

Very likely it is a problem with your Unix time setting (it's always a mess what is local time and what is GMT time). Try forcing the Java time one hour back, i.e. selecting a GMT+0 time zone (eg the UK).

2574

Running QueueMetrics / Re: recover admin password

« on: April 21, 2008, 09:02:40 »

Well the default admin user is demoadmin password demo.
If not, look on the database table arch_users for the password.

2575

QueueMetrics installation / Re: Time and GMT in QM

« on: April 18, 2008, 17:37:15 »

Ok - where do you see the time being incorrect?

2576

Running QueueMetrics / Re: Agents don't appear

« on: April 18, 2008, 16:29:10 »

Not sure I understand - can you post a screenshot?

2577

Running QueueMetrics / Re: Record on-demand

« on: April 18, 2008, 16:28:07 »

That's good

2578

General Asterisk configuration / Re: Dynamic agents support in agent web interface?

« on: April 18, 2008, 16:27:44 »

Why don't you simply vhange your code to pause ALL and not just one queue? that would likely work.

2579

QueueMetrics installation / Re: Time and GMT in QM

« on: April 18, 2008, 16:26:33 »

If you go to the licence page, what do you see as Time Zone?
See also: http://queuemetrics.com/faq.jsp#faq-032-timezones

2580

QueueMetrics installation / Re: failed installation

« on: April 18, 2008, 16:25:12 »

That's cool