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Author Topic: "Agent status cannot be determined" on agent screen  (Read 15304 times)

QueueMetrics

  • Loway
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Re: "Agent status cannot be determined" on agent screen
« Reply #15 on: August 26, 2010, 11:23:22 »
This error means that QM cannot find the agent in the form "Agent/123". If it is written as SIp/123 or Local/123@agents it will not - by default - do the matching.
 
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