QueueMetrics 1.4.4 released today

[QueueMetrics]

Today we released the new version of QueueMetrics, 1.4.4. An official announcement will be probably made on Monday, meanwhile you can download it from our website: http://queuemetrics.com/download.jsp

The most important changes are:
- Quality Assessment mode for calls: it is now possible to grade live and historical calls using pre-defined forms, and obtain a wealth of information about the agent's behaviour. This feature is EXPERIMENTAL - please see the updated User Manual for how to enable it.
- New clustered licences for smaller systems (#269)
- The realtime buttons can be disabled from the configuration, so the user cannot toggle them (#305)
- The default database for QM now ships with all "special" users (Visitors, robots, etc) disabled. You should enable them manually only if you need them (#341)
- A new switch lets you decide whether pauses are shown as absolute time versus time passed since (#346)
- The queue name and queue URL are passed along the monitoring variables (#245 - #243)
- The licence page now shows the current path to web.xml
- The Qloaderd init script now works with a config in /etc/sysconfig under RedHat/CentOS (#316)
- A new configuration option makes it possible to have a dialog trace for the Live! page. this should make debugging and case replication way easier for us. (#322 - #326)
- A new Spanish translation by D. Guerrero is available. (#331)
- Though per-queue PAUSE records are not supported at the moment, QM will consider them as PAUSEALL entries (#46)

...plus over 20 bugs fixed and little improvements - see the changelog. In total, this release produces well over 150 different results!

Please try installing and let us know how it goes.
The new QA features are not enabled by default. Just wait a few days until the new manual is released. 

[msharpe]

Hi have upgraded all went fine however now we seem to have issue with licence saying not enough agents when try to run reports. We are licenced for 20 agents. I notice if I go to storage info and press info the number of agents is large as it seems to add an agent for each outbound call as we are using outbound. I have shown a little below. The first twelve records are real agents. The ones below that are where it is adding a agent record with each outbound call. This has been happening for a long while but now with new version it errors when trying to run report if greater than couple of days.

Regards
Mal

101 55   2008-03-10 03:35    2008-05-19 05:04  70,0 days 
102 22   2007-11-30 11:27    2008-05-12 05:19  164,3 days 
103 36   2008-03-08 03:20    2008-05-19 05:55  72,3 days 
104 55   2008-03-10 03:00    2008-05-19 05:00  70,0 days 
105 55   2008-03-10 03:28    2008-05-19 05:58  70,4 days 
106 14   2008-04-22 04:16    2008-05-16 05:01  24,3 days 
6811 2   2008-05-11 05:33    2008-05-11 05:33  0,0 days 
701 1   2007-12-10 12:29    2007-12-10 12:29  0,0 days 
801 48   2007-12-20 12:27    2008-03-07 03:03  78,1 days 
802 37   2007-12-20 12:41    2008-03-06 03:54  77,0 days 
803 61   2007-12-20 12:09    2008-03-07 03:02  78,0 days 
804 66   2007-12-20 12:55    2008-03-06 03:41  76,7 days 
Agent/ 359   2007-12-28 12:23    2008-05-19 05:53  142,9 days 
Agent/011563000 3   2007-12-22 12:04    2007-12-22 12:04  0,0 days 
Agent/0242332420 2   2008-03-29 03:40    2008-03-29 03:52  0,0 days 
Agent/0242974571 3   2008-05-06 05:06    2008-05-06 05:07  0,0 days 
Agent/0243428774 6   2007-12-20 12:49    2007-12-21 12:44  1,2 days 
Agent/0243449500 3   2008-05-08 05:49    2008-05-08 05:50  0,0 days 
Agent/0243561254 3   2008-03-17 03:36    2008-03-17 03:38  0,0 days 
Agent/0244030348 3   2008-04-24 04:10    2008-04-24 04:11  0,0 days 
Agent/0247330899 3   2008-05-02 05:46    2008-05-02 05:47  0,0 days 
Agent/0247393210 3   2008-05-06 05:03    2008-05-06 05:06  0,0 days 
Agent/0249304240 3   2008-04-11 04:26    2008-04-11 04:00  0,0 days 
Agent/0260596182 3   2008-03-17 03:54    2008-03-17 03:55  0,0 days 
Agent/0262956669 3   2008-04-10 04:49    2008-04-10 04:57  0,0 days 
Agent/0265504116 3   2008-05-01 05:39    2008-05-01 05:41  0,0 days 

[QueueMetrics]

Yes this is surely so - you are using an Agent/... for each outbound call, and this makes no sense. On the other side, the licencing model has not been changed in 1.4.4 so a previous version should have complained as well. 

[QueueMetrics]

BTW, the 150-page User Manual for has been released as well - see http://queuemetrics.com/manual.jsp or the downloads page.

[Wessel]

Hi!

Do you think you could find the time to update the demo system? I would like to peek at 1.4.4 before I condsider diving in or else I'll prob. wait for 1.4.5 :-) Any rough idea in what time frame you would like to release it

Thnx!

Wessel

[QueueMetrics]

We'll do it next week.