slow QM.

[emel_punk]

Hi how ya doin'?


since we installed QM   we have been watching  that its getting slow when we click on QA icon and if we details a call ?


how can i  resolve this, because, my client have to wait 5 or 10 minutes  between.?

Thanks 

 

[QueueMetrics]

That is when searching for recorded calls - likely you have them all in one huge folder. If you break them down by day or month, this will be way faster.

See the LocalFilesByDay storage here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s19.html#_pms_to_match_recorded_calls

[emel_punk]

All right, now the waiting time reducted,  but i  also  need to reduce the time when  a supervisor click on  TRACK QA. it takes  to  much.

 

[QueueMetrics]

How much does it take? because it is the same mechanism.

[emel_punk]

Oh sorry ive forgot to post that i was doing wrong and  i realize later and now isnt slooowwly as before. Thanks !

[QueueMetrics]