Author Topic: agent report not showing informations  (Read 2168 times)

praetorianwls

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agent report not showing informations
« on: August 07, 2014, 12:23:48 »
Hello,

I have an issue with Agent Report, if i'm selecting an agent it doesn't show anything just 0 calls answered and unanswered.
As you can see on printscreen http://imageshack.com/f/eykdNwwtp
Total calls processed:   0 (0 ans / 0 unans)
Ratio:   % ans / % unans

Also i want to mention that i selected for each queue what agents belongs to it. I selected from "Main", "Wrap" and "Spill" columns.

The rest of the queuemetrics works just fine, for example if i make a report per queue 9999, in the report i can see calls, please see the printscreen http://imageshack.com/f/ipd4sVMCp

Please advice what settings should i do to see calls on Agent Report on each selected agent.

Thank you
« Last Edit: August 07, 2014, 12:29:27 by praetorianwls »

praetorianwls

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Re: agent report not showing informations
« Reply #1 on: August 12, 2014, 13:17:24 »
issue is solved by setting in Cfg Agents - "Asterisk Aliases" the same name as "Agent Description"

praetorianwls

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Re: agent report not showing informations
« Reply #2 on: August 12, 2014, 13:17:54 »
admin pls close this post
TY