Let me explain the setup here briefly, we have support agents that also have to log into our jr .Sales queue. I setup the support as follows thanks to the new guide. I static assign A3755 into both the sales and support queue, and edit the .conf. Everything seems to work fine for the first call but then after that It logs the agent off with queuemetrics reporting auto log off. I am curious if this is even possible? It seems plausible and am just missing a piece of code. Thanks in advance for the help