Here is the example of the configuration
; extension 28: agent custom dial
exten => 28,1,Answer
exten => 28,2,NoOp( "QM: Agent Custom Dial. Dialing ${EXTTODIAL} on queue ${OUTQUEUE} made by '${QM_LOGIN}'" )
exten => 28,3,Set(QDIALER_QUEUE=${OUTQUEUE})
exten => 28,4,Set(QDIALER_NUMBER=${EXTTODIAL})
exten => 28,5,Set(QDIALER_AGENT=Agent/${AGENTCODE})
exten => 28,6,Set(QDIALER_CHANNEL=SIP/${QDIALER_NUMBER}@GlobalPhone)
exten => 28,7,Set(QueueName=${QDIALER_QUEUE})
exten => 28,8,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
exten => 28,9,Set(CALLERID(num)=210438870)
exten => 28,10,Goto(qm-queuedial,s,1)
exten => 28,11,Hangup
;
; ================================================================
; The following dialplan is used in order to make oubound calls
; that are tracked through QueueMetrics.
; See
http://forum.queuemetrics.com/index.php?board=12.0; ================================================================
[queuedial]
; this piece of dialplan is just a calling hook into the [qm-queuedial] context that actually does the
; outbound dialing - replace as needed - just fill in the same variables.
exten => _XXX.,1,Set(QDIALER_QUEUE=q-${EXTEN:0:3})
exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:3})
exten => _XXX.,n,Set(CALLERID(num)=219667100)
exten => _XXX.,n,Set(QDIALER_CHANNEL=SIP/GlobalPhone/${QDIALER_NUMBER})
exten => _XXX.,n,Set(QueueName=${QDIALER_QUEUE})
exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
exten => _XXX.,n,Set(CALLERID(all)=GLS <210438870>)
exten => _XXX.,n,Goto(qm-queuedial,s,1)
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