Asterisk 1.8 Agent Login through phone

[illizit]

Hello,

We have several Agents that do not have a computer and we are currently on Asterisk 1.4 using the AgentCallBack command. We have plans to upgrade to 1.8 and since the AgentCallBack command has been deprecated how can we allow the users to continue logging in through a phone? One idea is to develop an AGI script that logs in the members, first it would check to see which queue the agent is a member of (not sure how yet, maybe a separate table mapping). Any other suggestions?

Thanks

[QueueMetrics]

As long as the agents are logged in correctly at the Asterisk level, this will be fine for QueueMetrics. If you have to write an AGI, my suggestion would be to make it right and get the queue information dynamically from QM itself through http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/ar01s03.html#_the_method_qm_getqueuesforagent - this way you mange agent/queue associations in Qm and your live monitoring is always correct.