Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.


Messages - mrothrock

Pages: [1] 2
1
Improving QueueMetrics / Suggestion for new wallboard feature
« on: August 25, 2017, 21:05:49 »
I really enjoy the new wallboard feature.  One suggestion I would ask for is to make the Circular panels able to filter by the individual queues that compose a queue group.  An example would be if you had a General CS and Tech support queue and you monitor them together with a queue group named CS Queues.  When I pull up CS Queues in a wallboard instead of seeing the number of waiting calls as a total across the entire CS Queues group I wish I could instead add two Circular panels, one monitoring General CS and the other Tech support so I can see their waiting calls individually.

Thanks

2
Running QueueMetrics / Re: XML-RPC stopped working after update?
« on: August 19, 2016, 15:08:58 »
I fixed the issue after a brief email exchange this morning with support.  It seems that in 15.10.6-20 a file called "xerces.jar" in the WEB-INF/lib was not included anymore.  I copied this file from the older rpm into the new one and XML-RPC works again as expected.

3
Running QueueMetrics / Re: XML-RPC stopped working after update?
« on: August 18, 2016, 20:08:36 »
One last note, if I yum downgrade queuemetrics-15.10.3-1029

Everything works fine again.

4
Running QueueMetrics / Re: XML-RPC stopped working after update?
« on: August 18, 2016, 19:44:38 »
And a bit of the catalina.log

Quote
redstone.xmlrpc.XmlRpcException: Could not instantiate XMLReader parser
        at redstone.xmlrpc.XmlRpcParser.parse(Unknown Source)
        at redstone.xmlrpc.XmlRpcDispatcher.dispatch(Unknown Source)
        at redstone.xmlrpc.XmlRpcServer.execute(Unknown Source)
        at it.loway.app.queuemetrics.xmlrpc.tpfServer.doRun(tpfServer.java:182)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.runVerb(LowayTransactionController.java:151)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.processClassicSynchronizedRequest(LowayTransactionController.java:467)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(LowayTransactionController.java:338)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(LowayTransactionController.java:268)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.doPost(LowayTransactionController.java:105)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
        at java.lang.Thread.run(Thread.java:662)

5
Running QueueMetrics / Re: XML-RPC stopped working after update?
« on: August 18, 2016, 19:09:02 »
It is almost identical to this old post -- http://forum.queuemetrics.com/index.php?topic=974.0

I also did a wget on my local xmlrpc.do and received the same results as that guy:

[root@x]# wget -O- http://x:8080/queuemetrics/xmlrpc.do
--2016-08-18 10:05:36--  http://x:8080/queuemetrics/xmlrpc.do
Connecting to x:8080... connected.
HTTP request sent, awaiting response... 200 OK
Length: 1 [text/xml]
Saving to: “STDOUT”

 0% [                                                                                                                                           ] 0           --.-K/s             
100%[==========================================================================================================================================>] 1           --.-K/s   in 0s     

2016-08-18 10:05:36 (186 KB/s) - written to stdout [1/1]


my XML-RPC pages return results as noted in previous note

6
Running QueueMetrics / XML-RPC stopped working after update?
« on: August 18, 2016, 17:49:57 »
I just updated to queuemetrics-15.10.6-20 from 15.02 and all my XML-RPC scripts stopped working.  All I did was yum update, nothing else.

I receive this -- Fault Code: 2 Fault Reason: Invalid return payload: enable debugging to examine incoming payload

Debug doesn't really tell me anything:

---SENT---
POST /queuemetrics/xmlrpc.do HTTP/1.0
User-Agent: PEAR XML_RPC
Host: 10.32.24.32
Content-Type: text/xml
Content-Length: 661

QM.realtime
8001|8003|
robot
robot

RealtimeDO.RTCallsBeingProc
RealtimeDO.RTAgentsLoggedIn
RealtimeDO.RTRiassunto

---END---
---GOT---
HTTP/1.1 200 OK
Server: Apache-Coyote/1.1
Set-Cookie: JSESSIONID=6D30C3D7EA983C3F3C2980AE0E7BB6F7; Path=/queuemetrics
Content-Type: text/xml;charset=UTF-8
Content-Length: 1
Date: Thu, 18 Aug 2016 15:49:16 GMT
Connection: close


Any ideas? Thank you

7
QueueMetrics news / Re: Tracking MOH in Asterisk - alpha testers wanted
« on: February 06, 2016, 15:09:53 »
I was excited when this was announced, did anything ever happen with this?

8
QueueMetrics installation / Re: Call details
« on: June 20, 2015, 22:12:22 »
I have confirmed my problem is with the 30 minute timeout, it seems Queuemetrics does not handle timeout correctly in all instances and gives this error, looks like  bug

9
QueueMetrics installation / Re: Call details
« on: June 20, 2015, 18:11:48 »
I think the problem I have is my supervisors are hitting the 30 min session timeout set in web.xml and instead of QM handling it cleanly by redirecting back them back to login it is instead displaying this error.  If my supervisors happen to click HOME first after timing out they will be redirected back to the login screen, if they click any other button after timing out they get this error.  Perhaps something isn't handling session timeout nicely?

10
QueueMetrics installation / Re: Call details
« on: June 19, 2015, 23:35:28 »
Right now I can only reproduce my issue with users that have the SUPERVISORS class.  ADMIN and AGENT class seem to be fine.

11
QueueMetrics installation / Re: Call details
« on: June 19, 2015, 22:32:20 »
I just upgraded to 15.02 on Wednesday night.  Today I had my non agent users report the same issue.  They let their screen idle for 5 minutes, then try to click or do anything and it gives 404 /queuemetrics/qm_start requested resource is not available.


http://i.imgur.com/KeDvoeI.png

12
Running QueueMetrics / QM 15.02 bug fix questions
« on: February 27, 2015, 19:56:34 »
Wasn't sure where to post this, but could you go into more detail about these two bugs:

#2438 QueueMetrics permits duplicated fields.
#2378 Call monitor from realtime is not enabled.

And exactly what they did or fixed?  It is hard to decipher from just that note and i can't find any where public I can look up the ticket numbers.

Thanks,

Mike

13
Running QueueMetrics / Re: Recent slowness when pulling up call details
« on: January 15, 2015, 23:33:58 »
Hi again,

Here is a snippet of what the log is full of:

SEVERE: [433F3C5ADB14C1AD076B8974D421A1C0] All sent. Content length: 1245164 bytes
Jan 15, 2015 2:09:06 PM it.loway.tpf.transaction.servlets.LowayTransactionController myLogErr
SEVERE: [CF6436EFB3444E95AFFE6CAD36BCD6A4] User not found: 'agent2029'
Jan 15, 2015 2:16:19 PM it.loway.tpf.transaction.servlets.LowayBinaryStreamer myLog
SEVERE: [F29D1ED01C4375A80D5E1C3311BC48CB] Sending file: '/var/spool/asterisk/monitor/2015/01/15/q-8006-7573554421-20150115-115436-1421351660.2431287.wav' - Under the name: 'q-8006-7573554421-20150115-115436-1421351660.2431287.wav' - Filtered with: ''
Jan 15, 2015 2:16:19 PM it.loway.tpf.transaction.servlets.LowayBinaryStreamer myLog
SEVERE: [F29D1ED01C4375A80D5E1C3311BC48CB] Now sending: Mime: 'audio/wav'
Jan 15, 2015 2:16:20 PM it.loway.tpf.transaction.servlets.LowayBinaryStreamer myLog
SEVERE: [F29D1ED01C4375A80D5E1C3311BC48CB] All sent. Content length: 2318124 bytes

Jan 15, 2015 2:33:28 PM it.loway.tpf.transaction.servlets.LowayBinaryStreamer myLog
SEVERE: [C6510699C0A974C6A78356DE6E21C240] Sending file: '/var/spool/asterisk/monitor/2015/01/15/q-8002-5624791362-20150115-140301-1421359376.2435408.wav' - Under the name: 'q-8002-5624791362-20150115-140301-1421359376.2435408.wav' - Filtered with: ''
Jan 15, 2015 2:33:28 PM it.loway.tpf.transaction.servlets.LowayBinaryStreamer myLog
SEVERE: [C6510699C0A974C6A78356DE6E21C240] Now sending: Mime: 'audio/wav'
Jan 15, 2015 2:33:28 PM it.loway.tpf.transaction.servlets.LowayBinaryStreamer myLog
SEVERE: [C6510699C0A974C6A78356DE6E21C240] All sent. Content length: 741164 bytes

14
Running QueueMetrics / Re: Ringnoanswer on real time page
« on: December 19, 2014, 22:39:58 »
Thank you,

I noticed it appears to be a random race condition, if I have two or more calls in queue waiting for an agent to become available, when the next agent becomes available they will be offered the longest waiting call, then sometimes it seems before the phone can be marked inuse the second call is also offered to the same station.  Someone else posted the same issue with a log output in another sub-forum see - http://forum.queuemetrics.com/index.php?topic=1907.0

This shows the same station being offered two calls at the same time.

15
Running QueueMetrics / Re: Recent slowness when pulling up call details
« on: December 19, 2014, 19:47:14 »
I did notice in the subfolder tomcat/logs/ I have a catalina.out file that just keeps to keep growing forever, it is currently over 13GB in size, could this be doing something?

Also what is this file, is there anyway I can just turn it off?

Pages: [1] 2