Topics

1

QueueMetrics installation / Upgrading from 1.5.3 to 1.5.4

« on: November 09, 2009, 06:19:11 »

Hello,
We have a running QM 1.5.3 in a Asterisk 1.2 box.
We would like to upgrade to 1.5.4 and we have not found a manual o explanation on how to do it.  Do we have a make it a a new clean install? What backup should be made in case wee need to rollback?

Regards

2

Running QueueMetrics / Inbound call recording

« on: September 02, 2009, 17:53:55 »

Hello,

We have been evaluating QM for a while with good results, but we have the following questions:

1.- We can record only the outbound calls through the  queuedial-loggedon context, we have not been able to record inbound calls.

2.- Sometimes the agents are not able to store the call outcome, even if they try to do it right when the hang up the call.

We have QM 1.5.3

Thanks

3

Realtime Live / Correct agent status not showed on agent's page

« on: June 09, 2009, 09:14:40 »

I have installed QM 1.5.3 with asterisk 1.2.
Everything seems to working fine except the agent status on the agent page.
It states: Agent/156: Agent is currently logged off

When I click on the logon button it shows this:
 

-- Attempting call on Local/20@queuemetrics/n for 10@queuemetrics:1 (Retry 1)
    -- Executing Answer("Local/20@queuemetrics-b0ca,2", "") in new stack
       > Channel Local/20@queuemetrics-b0ca,1 was answered.
    -- Executing Answer("Local/20@queuemetrics-b0ca,1", "") in new stack
    -- Executing Wait("Local/20@queuemetrics-b0ca,1", "10") in new stack
    -- Executing NoOp("Local/20@queuemetrics-b0ca,2", " "QM: Logging on Agent/156 to extension 156@druid-user-telemarketing made by agent/156" ") in new stack
    -- Executing AgentCallbackLogin("Local/20@queuemetrics-b0ca,2", "156||156@druid-user-telemarketing") in new stack
    -- Playing 'agent-loginok' (language 'en')
  == Callback Agent '156' logged in on 156@druid-user-telemarketing
    -- Executing Hangup("Local/20@queuemetrics-b0ca,2", "") in new stack
  == Spawn extension (queuemetrics, 20, 4) exited non-zero on 'Local/20@queuemetrics-b0ca,2'
  == Spawn extension (queuemetrics, 10, 2) exited non-zero on 'Local/20@queuemetrics-b0ca,1'
Jun  9 01:06:36 NOTICE[19828]: pbx_spool.c:279 attempt_thread: Call completed to Local/20@queuemetrics/n

and when I issue the show agents command it lists the agent:

156          (Pedro) available at '156@druid-user-telemarketing' (musiconhold is 'default')

At this time, the agent is logged on but the web page's agent status remains the same: logged off
Even, when I click on logout, it works fine on the asterisk side but no events are writen to the queue_log file

Thank you

4

Outbound and QueueMetrics / Cannot track outbound calls

« on: May 21, 2009, 07:19:35 »

Hello,

i have installed QM 1.5.3.  It is working fine for tracking inbound queues. but I cannot get the outbound calls tracking to work.
It is not even recording the outbound events to the queue_log file.

I get the following asterisk console messages:

 Executing NoOp("SIP/156-b2c45110", "queuedial") in new stack
    -- Executing Dial("SIP/156-b2c45110", "Local/85451133@queuedial/n") in new stack
    -- Called 85451133@queuedial/n
    -- Executing Set("Local/85451133@queuedial-891a,2", "QDIALER_QUEUE=q-8") in new stack
    -- Executing Set("Local/85451133@queuedial-891a,2", "QDIALER_NUMBER=5451133") in new stack
    -- Executing Set("Local/85451133@queuedial-891a,2", "QDIALER_AGENT=Agent/156") in new stack
    -- Executing Set("Local/85451133@queuedial-891a,2", "QDIALER_CHANNEL=Zap/g9/5451133") in new stack
    -- Executing Set("Local/85451133@queuedial-891a,2", "QueueName=q-8") in new stack
    -- Executing MixMonitor("Local/85451133@queuedial-891a,2", "Q-q-8-1242882944.8120.WAV|b|") in new stack
    -- Executing Goto("Local/85451133@queuedial-891a,2", "qm-queuedial|s|1") in new stack
    -- Goto (qm-queuedial,s,1)
    -- Executing NoOp("Local/85451133@queuedial-891a,2", "Outbound call -> A:Agent/156 N:5451133 Q:q-8 Ch:Zap/g9/5451133") in new stack
    -- Executing Set("Local/85451133@queuedial-891a,2", "CDR(accountcode)=QDIALAGI") in new stack
    -- Executing Set("Local/85451133@queuedial-891a,2", "ST=1242882944") in new stack
    -- Executing Set("Local/85451133@queuedial-891a,2", "GM=QDV-Agent/156") in new stack
    -- Executing Set("Local/85451133@queuedial-891a,2", "GLOBAL(QDV-Agent/156)=U") in new stack
May 20 23:15:44 ERROR[17417]: pbx.c:1417 ast_func_write: Function GLOBAL not registered
    -- Executing Set("Local/85451133@queuedial-891a,2", "GLOBAL(QDV-Agent/156ans)=0") in new stack
May 20 23:15:44 ERROR[17417]: pbx.c:1417 ast_func_write: Function GLOBAL not registered
    -- Executing Macro("Local/85451133@queuedial-891a,2", "queuelog|1242882944|1242882944.8120|q-8|Agent/156|CALLOUTBOUND|-|5451133") in new stack
May 20 23:15:44 WARNING[17417]: pbx.c:1700 pbx_extension_helper: No application 'QueueLog' for extension (macro-queuelog, s, 1)
  == Spawn extension (macro-queuelog, s, 1) exited non-zero on 'Local/85451133@queuedial-891a,2' in macro 'queuelog'
  == Spawn extension (macro-queuelog, s, 1) exited non-zero on 'Local/85451133@queuedial-891a,2'
  == Everyone is busy/congested at this time (1:0/0/1)
    -- Executing Hangup("SIP/156-b2c45110", "") in new stack
  == Spawn extension (druid-user-telemarketing, 85451133, 3) exited non-zero on 'SIP/156-b2c45110'
  == Begin MixMonitor Recording Local/85451133@queuedial-891a,2
  == End MixMonitor Recording Local/85451133@queuedial-891a,2


I have the following configuration for queuedial:

exten => _XXX.,1,Set(QDIALER_QUEUE=q-${EXTEN:0:1})
exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:1})
exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${CALLERID(num)})
exten => _XXX.,n,Set(QDIALER_CHANNEL=Zap/g9/${QDIALER_NUMBER})
exten => _XXX.,n,Set(QueueName=${QDIALER_QUEUE})
exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV|b|)
exten => _XXX.,n,Goto(qm-queuedial,s,1)

I will appreciate any advice!