QueueMetrics 13.12 released today

[QueueMetrics]

We are proud to announce that QueueMetrics 13.12 was release earlier today.

Here are the complete release notes. If are looking for a simpler introduction, please see our What's new in QueueMetrics 13.12 tutorial.

We recommend that you upgrade your QueueMetrics system.

Upgrades to QA

* Management by exception: you can dynamically filter which items you want to see in a QA form
* Overall QA summary: it is now possible to see an avaerage for the whole form
* Queue pull-down box: in QA and elsewhere, combo boxes are now searchable
* Hi-liting criteria not at target: in the Performace Tracker page you can higlight elements dynamically
* Editable names for QA levels: you can have different names or remove a score range altogehter from your forms
* Section-level shortcuts and auto-fails: it is possible to earmerk a QA item so that sets the score for the whole section to zero if it fails.


1894       Missing and zeroed items both show as N/A    
1914        QA: management by exception    
1915        Overall QA Summary    
1916        Easier way to select queue - Multiple Queue Pull Down Boxes    
1917        Hi-lite criteria not at target    
1918        Add the Call Detail Box to Performance Tracker    
1939        Link to call details from the QAS screen    
2052        Changing names to QA levels    
2061        Points by section in QA form    
2062        Section-level auto-fails    
2067        Section-level shortcuts    
2096        Forms with data in them should not be editable    


AGENT PAGE
* Automated refresh on agent events when running in ActivePolling mode
* Correct sort order of calls
* Setting of call statuses
* Improved support for IE
* Correct display of conversation time for live calls



1885        Agent page: add cache breaker for IE    
1888        Agent page: Call order    
1890        Talking time refresh on the realtime agent page    
1967        Agent page does not refresh if no login or no calls are present    
1969        Agent dialout issue (on popup)    
2016        Agent code locking should NOT be on from the RT page    
2025        After 30 min. is not possible to change call status    



REALTIME PAGE

* The action wand does not disappear anymore
* Correct IVR timing
* A few fixes on how agents were counted in corner cases


1891        Wand too easy to hide    
1904        Incorrect number of agents per queue on the RT page    
1933        Detecting queue changes in Rt page    
1937        Wrong number of agents in queue    
2058        Incorrect IVR time in realtime page    

REPORTS

* Improved generation of XLS and PDF documents
* Percentages of calls taken and lost displayed on top of the page
* A few fixes for IVR measurement
* Improved Oreka integration for audio/video playback


1889        Oreka: will not retrieve files in Centralized/Secure    
1898        Agent outcomes    
1911        Recording export will not work with an authenticated OrkWeb session    
1913        Custom report pages    
1924        New data block: Report summary    
1925        Wrong IVR time on lost calls    
1953        Error: XLS export: too many rows    
1954        Error: XLS export: sheet already present    
1971        PDF & XLS files generated by QM does not support the French and Korean characters    
1973        Realtime and historical report agent sessions shows different results    
2054        Show percentages on top page    

CRM INTEGRATION


1882        [CRM] SugarCRM    
1883        [CRM] VTIGER    
1884        CRM integration    


INTEGRATION

2043        New transfer verbs in Asterisk 12    
2057        Support Callweaver AMI    
2064        Watchdog to check if the system is still running    


MISC BUGS


1886        Query cache: wrong stats on reset    
1887        Cache: partition name should be case-insensitive    
1893        Turning off QM news leaves title visible    
1898        Agent outcomes    
1903        Incorrect SLA data out of XML-RPC interface    
1912        Moving payroll sessions to the same timestamp    
1928        Recordings for another call is shown on the call detail    
1938        Pause codes of type ADMIN    
1940        Removing a payroll note from the GUI
1949        Templates are not read by the configuration wizard
1957        Firefox clears all user keys
1958        Error changing pause codes - nothing happens
1961        Avoid logging run times as SEVERE
1970        Asterisk 1.8 for outbound calls shows a warning
1992        Can't set the 'Call Flow' option of a queue as 'Undefined'
1993        Queues with 'Undefined' call flow have no icon    
2023        Enlarge Default Queue URL    
2044        Filter do not clear    
2048        Error when sorting by description in Agent Groups    
2053        Graphs in IE appear all black
2055        Add key to demoadmin in rpm install
2086        Graphs disappear with HTML5 doctype
2089        Wrong title in report (Portuguese)    

[RonCB]

Hi.

They just installed your latest version and uptill now it looks great.
But still have some questions?

Is there more information about the new (beta)Agent page?
And your talking about the new active polling mode. Is that standard? If not where to set it.


Ron

[mirkox]

Hi Ron.

They just installed your latest version and uptill now it looks great.

Nice to hear that; thank you!

Is there more information about the new (beta)Agent page?

We're developing the new Agent's page and we think it will be a big surprise because introduces a new efficient way to work with QueueMetrics. We're working hard on this and will be available for the next release of QueueMetrics.
It's true, now there's a beta version of the agent's page with an hidden security key, but this page is just an internal test that we use to test QueueMetrics' communication with server and nothing has to share with the one that will be released soon.

And your talking about the new active polling mode. Is that standard? If not where to set it.

This is how to enable Active Polling: http://manuals.loway.ch/QM_UserManual-chunked/ch08.html#Agent_page_auto_refresh