Backup

[Roque]

What are the essential directories/files that need to be backed up if I needed to perform a full restore?

Thank you.

[QueueMetrics]

You should make a backup of the following things:
- Under the QM webapp: the web.xml nad configuration.properties
- The QM database
- The queue_log data used for input
This is all you need.

[Roque]

Thank you!

[kayodea]

How about the recorded conversations. Whats the best method of backing it up and retrieving them when needed, most especially when you are running QM on one server and Asterisk on another server.

In my case, I have Asterisk and QM on different servers and use an NFS share to access recorded files on Asterisk from QM. I need to do a 3 months backup strategy of the solution and needs to be able to retrieve recording from archive at any time when needed.

How best can I do this knowing that, I can only specify one path for the recorded files in configuration.properties and can point to one queue_log (e.g Sql:P001 as I have it now) locations at a time.

Please note that, I want all backups (files, SQL logs and recordings) out of all servers for keeps and automatic retrieve (especially recorded files) when needed so as to ease the way the QA and management work.

Regards,

Kayode

[QueueMetrics]

You need to back-up:
- the QM database
- all QM files, as explained
- the directories where the files are held

Rsync is your friend to run the latter.