QueueMetrics 17.06 introduces new functionalities, bugs corrections and reports.
A new report is now available to count how many calls were received having a specified skill set required.
This lets you see how multiple skill sets interact with each other, and the SLA results.
Discover QueueMetrics 17.06 now!
Download or upgrade here
https://www.queuemetrics.com/download.jsp?lid=N019
