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Messages - QueueMetrics

Pages: 1 ... 40 41 [42] 43 44 ... 202
616
Running QueueMetrics / Re: Agents showing as logged in when they are not.
« on: October 25, 2011, 11:51:47 »
Tom, are Friendly names working for you?
Of course you should not log UTF8 data to the queue_log.

617
Running QueueMetrics / Re: Realtime page and ready agents
« on: October 25, 2011, 11:50:42 »
Quote from: hajekd on October 12, 2011, 00:54:41

This is after agent login to one queue named Ceska (id 7000), but ready agents block shows 1 for all his defined queues - this is NOT CORRECT, should be only in queue Ceska


Try and set no defined queues, so it will pick up data as is and will not have conflicting information. the idea is that if you know the agent is a member, this overrides actual data read.


618
QueueMetrics installation / Re: Problem using custom reports
« on: October 25, 2011, 11:48:03 »
 :D

619
QueueMetrics installation / Re: Supported file types for qm_popup_streamAudio.do
« on: October 25, 2011, 11:47:42 »
What is the extension for your audio files?

620
Realtime Live / Re: Call unanswered is still in QM after disconnecting
« on: October 06, 2011, 12:41:33 »
Sometimes Asterisk does not log call closure, so QM has a way to "force" the cal closure. See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s23.html#Closing_ongoing_calls


621
MySQL storage and Qloaderd/Uniloader / Re: Qloaderd missing data
« on: October 06, 2011, 12:38:49 »
Looks correct to me. We are checking if everything is fine at the qloader version now.
(bug #1480)

622
Running QueueMetrics / Re: Realtime page and ready agents
« on: October 06, 2011, 12:36:06 »
You should make sure that the channel ID is the same - e.g. if you call the same channel once SIP/1999 and the other Local/1999@dialplan Qm has no ways of knowing they are the same thing.

623
Running QueueMetrics / Re: Queuemetrics Context Problems
« on: October 06, 2011, 12:34:29 »
You should follow the PBX's instructions on hot to do that, usually it's like 200* to join queue 200 and 200** to leave it.

624
Running QueueMetrics / Re: Agent pause duration displayed
« on: October 06, 2011, 12:33:25 »
You see the start time of the pause in the RT screen.

625
Running QueueMetrics / Re: Question related to AvgRing (RT tichet #1323)
« on: October 06, 2011, 12:32:59 »
If you have many RINGNOANSWERS eg because you use RINGALL strategy, the results won't mean much.

626
General Asterisk configuration / Re: How to control calls from non queues??
« on: October 06, 2011, 12:32:05 »
QM is for call-center usage, so its unit of monitoring is the queue. It is possible to track other calls as well, but you have to program that at the Asterisk dialplan level.

627
MySQL storage and Qloaderd/Uniloader / Re: Qloaderd missing data
« on: September 30, 2011, 11:53:43 »
No, but we have a way to do it; see http://queuemetrics.com/manuals/QLoader-chunked/ar01s03.html

628
Running QueueMetrics / Re: Agents showing as logged in when they are not.
« on: September 30, 2011, 11:52:35 »
We have an alpha version in the CVS today. So I expect a beta by next week. If you'd like to test it pls contact Lorenzo.

Basically, you would add a list of "friendly names" to each agent, so that it can translate them back. And yes, we have multiple ones :)


629
Running QueueMetrics / Re: Realtime page and ready agents
« on: September 30, 2011, 11:50:46 »
I don't understand why you would need rewriting to run hotdesking.

630
Running QueueMetrics / Re: Pause problem
« on: September 29, 2011, 11:38:04 »
First, please make sure you post to the correct forum.

First question: did you install using Espresso?

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