1
QueueMetrics installation / Re: Unable to complie class for JSP error when requesting call detail
« on: June 21, 2012, 09:40:50 »
That fixed it!
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2
QueueMetrics installation / Re: Unable to complie class for JSP error when requesting call detail
« on: June 11, 2012, 09:54:18 »
Unfortunatly still fails
Code: [Select]
An error occurred at line: 7 in the jsp file: /qm/./qm_recordtag_list_ajx_ds.jsp
Generated servlet error:
/srv/www/tomcat5/base/work/Catalina/localhost/QueueMetrics/org/apache/jsp/qm/popup_005fcall_jsp.java:340: cannot find symbol
symbol : method format(java.lang.String,java.lang.Integer)
location: class java.lang.String
String color = String.format("%06x", new Integer(lt.getI(r, colorCol)));
^
1 error
Quote
Generated servlet error:
Jun 11, 2012 9:50:27 AM org.apache.jasper.compiler.Compiler generateClass
SEVERE: Javac exception
Compile failed; see the compiler error output for details.
at org.apache.tools.ant.taskdefs.Javac.compile(Javac.java:933)
at org.apache.tools.ant.taskdefs.Javac.execute(Javac.java:757)
at org.apache.jasper.compiler.Compiler.generateClass(Compiler.java:407)
at org.apache.jasper.compiler.Compiler.compile(Compiler.java:497)
at org.apache.jasper.compiler.Compiler.compile(Compiler.java:476)
at org.apache.jasper.compiler.Compiler.compile(Compiler.java:464)
at org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:511)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:295)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:662)
3
QueueMetrics installation / Re: Unable to complie class for JSP error when requesting call detail
« on: June 05, 2012, 15:19:34 »
Yes, we install java from jdk-6u30-linux-x64.bin
Not sure if this helps, but here is more of the message from localhost_log2012-06-05.txt
If I edit line 340 in qm_recordtag_list_ajx_ds.jsp abd change it to
Here is the classpath
Tony
Not sure if this helps, but here is more of the message from localhost_log2012-06-05.txt
Quote
An error occurred at line: 7 in the jsp file: /qm/./qm_recordtag_list_ajx_ds.jsp
Generated servlet error:
/srv/www/tomcat5/base/work/Catalina/localhost/QueueMetrics/org/apache/jsp/qm/popup_005fcall_jsp.java:340: cannot find symbol
symbol : method format(java.lang.String,int)
location: class java.lang.String
String color = String.format("%06x", lt.getI(r, colorCol));
^
1 error
If I edit line 340 in qm_recordtag_list_ajx_ds.jsp abd change it to
Code: [Select]
String.color = "blue";everything works OK.Here is the classpath
Quote
classpath=/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/classes/:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/JID3.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/QueueMetrics-12.5.1.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/loway-tpf-193p.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/mysql-connector-java-3.1.14-bin.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/redstone-xmlrpc-1.1.1.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/slf4j-api-1.6.3.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/slf4j-jdk14-1.6.3.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/xerces.jar:/srv/www/tomcat5/base/work/Catalina/localhost/QueueMetrics:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/classes/:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/JID3.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/QueueMetrics-12.5.1.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/loway-tpf-193p.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/mysql-connector-java-3.1.14-bin.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/redstone-xmlrpc-1.1.1.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/slf4j-api-1.6.3.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/slf4j-jdk14-1.6.3.jar:/srv/www/tomcat5/base/webapps/QueueMetrics/WEB-INF/lib/xerces.jar:/usr/share/tomcat5/common/classes/:/usr/share/java/xerces-j2-2.7.1.jar:/usr/share/java/xerces-j2-2.7.1.jar:/usr/share/java/jta-1.0.1.jar:/usr/share/java/jakarta-commons-collections-3.1.jar:/usr/share/java/javamail/smtp-1.3.3_01.jar:/usr/share/java/javamail/pop3-1.3.3_01.jar:/usr/share/java/jakarta-commons-collections-3.1.jar:/usr/share/java/jspapi-5.0.18.jar:/usr/share/java/servletapi5-5.0.18.jar:/usr/share/java/jakarta-commons-pool-1.2.jar:/home/jdk1.6.0_30/jre/lib/rt.jar:/usr/share/java/javamail/pop3-1.3.3_01.jar:/usr/share/java/javamail/mailapi-1.3.3_01.jar:/usr/share/java/mx4j/mx4j-jmx-1.1.1.jar:/usr/share/tomcat5/common/lib/jasper-compiler.jar:/usr/share/java/servletapi5-5.0.18.jar:/home/jdk1.6.0_30/jre/lib/rt.jar:/usr/share/java/jakarta-commons-el-1.0.jar:/usr/share/java/ant-1.6.5.jar:/usr/share/java/jta-1.0.1.jar:/usr/share/tomcat5/common/lib/naming-factory.jar:/usr/share/java/javamail/mailapi-1.3.3_01.jar:/usr/share/java/javamail/smtp-1.3.3_01.jar:/usr/share/java/jakarta-commons-dbcp-1.2.1.jar:/usr/share/java/javamail/pop3-1.3.3_01.jar:/usr/share/java/javamail/imap-1.3.3_01.jar:/usr/share/java/jakarta-commons-logging-api-1.0.4.jar:/home/jdk1.6.0_30/jre/lib/rt.jar:/usr/share/tomcat5/common/lib/jasper-runtime.jar:/usr/share/java/javamail/imap-1.3.3_01.jar:/usr/share/java/log4j-1.2.12.jar:/usr/share/java/mx4j/mx4j-jmx-1.1.1.jar:/usr/share/java/javamail/smtp-1.3.3_01.jar:/usr/share/java/jspapi-5.0.18.jar:/usr/share/java/log4j-1.2.12.jar:/usr/share/java/jaf-1.0.2.jar:/usr/share/tomcat5/common/lib/naming-resources.jar:/usr/share/java/jspapi-5.0.18.jar:/usr/share/java/ant-1.6.5.jar:/usr/share/java/javamail/mailapi-1.3.3_01.jar:/usr/share/java/jakarta-commons-logging-api-1.0.4.jar:/usr/share/java/javamail/imap-1.3.3_01.jar:/usr/share/java/javamail/imap-1.3.3_01.jar:/usr/share/java/jakarta-commons-el-1.0.jar:/usr/share/tomcat5/common/lib/naming-java.jar:/usr/share/tomcat5/common/lib/naming-common.jar:/usr/share/java/servletapi5-5.0.18.jar:/usr/share/java/jakarta-commons-pool-1.2.jar:/usr/share/java/javamail/smtp-1.3.3_01.jar:/usr/share/java/jaf-1.0.2.jar:/usr/share/java/javamail/mailapi-1.3.3_01.jar:/usr/share/java/jakarta-commons-dbcp-1.2.1.jar:/home/jdk1.6.0_30/jre/lib/rt.jar:/usr/share/java/javamail/pop3-1.3.3_01.jar:/home/jdk1.6.0_30/lib/tools.jar:/usr/share/tomcat5/bin/bootstrap.jar:/usr/share/tomcat5/bin/commons-logging-api.jar:/usr/share/java/mx4j/mx4j-tools-1.1.1.jar:/usr/share/java/mx4j/mx4j-jmx-1.1.1.jar:/usr/share/java/mx4j/mx4j-actions-1.1.1.jar:/usr/share/java/mx4j/mx4j-jmx-1.1.1.jar:/home/jdk1.6.0_30/jre/lib/ext/dnsns.jar:/home/jdk1.6.0_30/jre/lib/ext/sunpkcs11.jar:/home/jdk1.6.0_30/jre/lib/ext/sunjce_provider.jar:/home/jdk1.6.0_30/jre/lib/ext/localedata.jar
Tony
4
QueueMetrics installation / Re: Unable to complie class for JSP error when requesting call detail
« on: May 30, 2012, 13:51:22 »
I am sure
Quote
Java Runtime: Version: 1.6.0_30
Vendor: Sun Microsystems Inc.
Class Version: 50.0
Java Home: /home/jdk1.6.0_30/jre
5
QueueMetrics installation / Unable to complie class for JSP error when requesting call detail
« on: May 28, 2012, 12:34:22 »
Since upgrading to version 12, we are experiencing an "Unable to compile class for JSP" error when requesting call detail (from the Ans. DT page, click on the magnifying glass).
We are using 12.5.1 and jdk1.6.0_30. I have stopped tomcat and removed the tomcat work directory.
Please find the begining of the error below, I can provide the full message if required.
We are using 12.5.1 and jdk1.6.0_30. I have stopped tomcat and removed the tomcat work directory.
Please find the begining of the error below, I can provide the full message if required.
Quote
"[JSP] org.apache.jasper.JasperException - -- Inner Exception -- Exception: org.apache.jasper.JasperException Error: Unable to compile class for JSP An error occurred at line: 7 in the jsp file: /qm/./qm_recordtag_list_ajx_ds.jsp Generated servlet error: /srv/www/tomcat5/base/work/Catalina/localhost/QueueMetrics/org/apache/jsp/qm/popup_005fcall_jsp.java:340: cannot find symbol symbol : method format(java.lang.String,int) location: class java.lang.String String color = String.format('%06x', lt.getI(r, colorCol)); ^ 1 error Generated servlet error: May 28, 2012 12:27:48 PM org.apache.jasper.compiler.Compiler generateClass SEVERE: Javac exception Compile failed; see the compiler error output for details. at org.apache.tools.ant.taskdefs.Javac.compile(Javac.java:933) at org.apache.tools.ant.taskdefs.Javac.execute(Javac.java:757) at org.apache.jasper.compiler.Compiler.generateClass(Compiler.java:407) at org.apache.jasper.compiler.Compiler.compile(Compiler.java:497) at org.apache.jasper.compiler.Compiler.compile(Compiler.java:476) at org.apache.jasper.compiler.Compiler.compile(Compiler.java:464) at org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:511) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:295) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at ... "
6
Improving QueueMetrics / Additional data on the call status screen
« on: April 30, 2012, 10:52:51 »
Hi
Would it be possible to alter the call status screen to accept an additional piece of data (e.g. reference number)?
We have had requests from a number of clients who would like to have this feature so they can tie up information recorded as outcomes in QueueMetrics with their ERP system.
Looking forward to a positive response
Tony
Would it be possible to alter the call status screen to accept an additional piece of data (e.g. reference number)?
We have had requests from a number of clients who would like to have this feature so they can tie up information recorded as outcomes in QueueMetrics with their ERP system.
Looking forward to a positive response
Tony
7
Scripting QueueMetrics / Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« on: April 12, 2012, 09:44:10 »
Let me put this another way.
We have implemented the XML-RPC skeleton provided by QueueMetrics to return call recording URLs from another server. We have run into a situation where there are multiple recordings for a single unique ID (call has been transfered). I do not see how to return more than one URL in the XML reply.
Is there a way to return more than one URL in an XML-RPC reply?
Tony
We have implemented the XML-RPC skeleton provided by QueueMetrics to return call recording URLs from another server. We have run into a situation where there are multiple recordings for a single unique ID (call has been transfered). I do not see how to return more than one URL in the XML reply.
Is there a way to return more than one URL in an XML-RPC reply?
Tony
8
QueueMetrics installation / Re: Agent missing from details of unanswered calls
« on: September 14, 2011, 08:47:17 »
Works! Many thanks
When did that change?
Tony
When did that change?
Tony
9
QueueMetrics installation / Re: Agent missing from details of unanswered calls
« on: September 12, 2011, 09:39:33 »
any suggestions?
10
QueueMetrics installation / Re: Agent missing from details of unanswered calls
« on: September 07, 2011, 13:06:41 »Code: [Select]
mysql> select * from agenti_noti where nome_agente = 'Agent/897';
+-----------+-------------+-------------------+----------+----------+------------------+---------+---------------+--------------+--------------+---------------------+--------------------+---------------------+-------------------+--------------+---------------+
| id_agente | nome_agente | descr_agente | location | group_by | current_terminal | vnc_url | supervised_by | xmpp_address | payroll_code | sys_dt_creazione | sys_user_creazione | sys_dt_modifica | sys_user_modifica | sys_optilock | chiave_agente |
+-----------+-------------+-------------------+----------+----------+------------------+---------+---------------+--------------+--------------+---------------------+--------------------+---------------------+-------------------+--------------+---------------+
| 286 | Agent/897 | Sandiswa Mtombeni | 1 | 1 | - | | 0 | | | 0000-00-00 00:00:00 | 0 | 0000-00-00 00:00:00 | 0 | 0 | |
+-----------+-------------+-------------------+----------+----------+------------------+---------+---------------+--------------+--------------+---------------------+--------------------+---------------------+-------------------+--------------+---------------+
1 row in set (0.00 sec)
mysql>
11
QueueMetrics installation / Re: Agent missing from details of unanswered calls
« on: September 07, 2011, 11:34:26 »
Here is the database extract for the top call
Tony
Code: [Select]
mysql> select * from queue_log where call_id = '1314683706.47546';
+-----------+------------+------------------+-------+-----------+------------+-------+------------+-------+-------+-------+----------+------------------+
| partition | time_id | call_id | queue | agent | verb | data1 | data2 | data3 | data4 | data5 | serverid | unique_row_count |
+-----------+------------+------------------+-------+-----------+------------+-------+------------+-------+-------+-------+----------+------------------+
| P001 | 1314683706 | 1314683706.47546 | 958 | Agent/897 | ENTERQUEUE | - | 0736509200 | | | | | 1 |
| P001 | 1314683713 | 1314683706.47546 | 958 | Agent/897 | ABANDON | 1 | 1 | 7 | | | | 1 |
+-----------+------------+------------------+-------+-----------+------------+-------+------------+-------+-------+-------+----------+------------------+
Tony
12
QueueMetrics installation / Re: Agent missing from details of unanswered calls
« on: September 06, 2011, 11:09:27 »
13
QueueMetrics installation / Agent missing from details of unanswered calls
« on: August 30, 2011, 19:45:03 »
QueueMetrics version: 1.7.3
On all unanswered call reports (inbound or out bound) the "AGENT" column has no content. I expect to see the agent name for outbound calls.
Is there something I have missed in configuration.properties?
Tony
On all unanswered call reports (inbound or out bound) the "AGENT" column has no content. I expect to see the agent name for outbound calls.
Is there something I have missed in configuration.properties?
Tony
14
QueueMetrics installation / Re: Upgraded to QM 1.6.3.0
« on: February 07, 2011, 13:53:00 »
Errr, I suppose so. Where is the Java RPM that comes with QM?
Actually, this send me down the proverbial rabbit hole. SLES uses YaST and we generally install software there.
removing java-devel removes tomcat5
removing java removed jakarata-commons-modeler and mx4j
They explicitly depend on "java-1_4_2-sun", so now I have to manually install tomcat, etc...
If there are problems, I can no longer fall back to Novell for O/S support...
Tony
Actually, this send me down the proverbial rabbit hole. SLES uses YaST and we generally install software there.
removing java-devel removes tomcat5
removing java removed jakarata-commons-modeler and mx4j
They explicitly depend on "java-1_4_2-sun", so now I have to manually install tomcat, etc...
If there are problems, I can no longer fall back to Novell for O/S support...
Tony
15
QueueMetrics installation / Re: Upgraded to QM 1.6.3.0
« on: January 14, 2011, 12:55:24 »
Unfortunately upgrading Java on SLES would be quite a job....
Tony
Tony