Messages

31

MySQL storage and Qloaderd/Uniloader / qloader 1.21?

« on: June 23, 2011, 16:13:40 »

I just downloaded qloader 1.21 from http://www.queuemetrics.com/download/qloaderd-1.21.tar.gz and it contains 1.19.

Any chance you could fix this?

32

QueueMetrics installation / Re: Upgrade 1.5.5 to 1.6.0.1 - NoSuchMethodError

« on: March 30, 2010, 16:57:53 »

Thanks for the feedback. Maybe you should merge this into the other forum topic as they are related?

33

Running QueueMetrics / Re: QM 1.6 - Custom Reports - List Calls button grey

« on: March 30, 2010, 16:56:27 »

Thanks, that solved my problem. Any thoughts as to the purpose of the list calls button and why it is greyed out?

34

Running QueueMetrics / QM 1.6 - Custom Reports - List Calls button grey

« on: March 30, 2010, 14:13:20 »

Hi

Before in 1.5 when you run a custom report there was a call details button at the bottom which I see has now moved on the custom report page. If I login as admin (Masterkey:Yes) I can click this button, but when I login as a user who has Class:Admin but Masterkey:No this button is grey. What is the security key I need to assign to this user to allow access to the list Call button?

35

QueueMetrics installation / Upgrade 1.5.5 to 1.6.0.1 - NoSuchMethodError

« on: March 30, 2010, 13:54:10 »

Hi

I have just upgraded a client from 1.5.5 to 1.6.0.1. When I now try and make changes to a user and click save I get the following error:

StandardContext[/QueueMetrics]LowayTransactionController: [D86358B29651FE0968BD494A4BD08E0B] [ERR] -- Inner Exception --
Exception: java.lang.NoSuchMethodError
Error:
java.lang.String.replace(Ljava/lang/CharSequence;Ljava/lang/CharSequence;)Ljava/lang/String;Stack trace:
java.lang.NoSuchMethodError: java.lang.String.replace(Ljava/lang/CharSequence;Ljava/lang/CharSequence;)Ljava/lang/String;
        at it.loway.app.queuemetrics.configurazione.cfg2.ptUsers.PTValidateRecord(ptUsers.java:136)
        at it.loway.tpf.transaction.db.PagedTransactor.processEditor(PagedTransactor.java:166)
        at it.loway.tpf.transaction.db.PagedTransactor.PTProcessVerb(PagedTransactor.java:85)
        at it.loway.app.queuemetrics.configurazione.cfg2.ptUsers.doRun(ptUsers.java:60)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.runVerb(LowayTransactionController.java:255)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(LowayTransactionController.java:543)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(LowayTransactionController.java:365)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.doPost(LowayTransactionController.java:217)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
        at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:162)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
        at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:534)
-- End Inner Exception --

I have cleared out my work directory, have only one instance of QM in webapps and restarted tomcat a number of times. This problem looks similar to this report: http://forum.queuemetrics.com/index.php?topic=464.msg1983#msg1983 Which suggests Java 1.4 might be the issue. I am currently running. 1.4:

java version "1.4.2_17"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_17-b06)
Java HotSpot(TM) Client VM (build 1.4.2_17-b06, mixed mode)

OS is SLES10 SP x64. Any suggestions?

36

Running QueueMetrics / Re: [solved] "Il verbo '' non e stato trovato tra quelli caricati."

« on: February 16, 2010, 09:18:05 »

I found that this can also be caused by a proxy server. In addition to clearing cookies I needed to perform a shift+refresh to force the proxy to fetch the new page.

37

General Asterisk configuration / Re: Logged out agents still display in realtime view

« on: February 11, 2009, 16:26:19 »

Thanks for the reply by email. For the benefit of others the code we were using was:
exten => 21,n(logagentoff),Macro(queuelog,${NOW},${UNIQUEID},${QUEUENUMBER},Agent/${AGENTCODE},AGENTCALLBACKLOGOFF,SIP/${DB(QM/Agent/${AGENTCODE})},${LOGONTIME},0)

Which we changed to
exten => 21,n(logagentoff),Macro(queuelog,${NOW},${UNIQUEID},NONE,Agent/${AGENTCODE},AGENTCALLBACKLOGOFF,SIP/${DB(QM/Agent/${AGENTCODE})},${LOGONTIME},0)

This solved the problem.

38

General Asterisk configuration / Re: Logged out agents still display in realtime view

« on: February 03, 2009, 09:41:21 »

Details sent to your support address.

39

General Asterisk configuration / Logged out agents still display in realtime view

« on: January 30, 2009, 12:57:57 »

We are using the QueueMetrics login page for agents along with the Asterisk code to log agents in and out of queues. I have 3 sites where agents log out the queue column becomes blank but they still have a green status icon next to them and are not disappearing from the queue. They do however not get calls and asterisk shows that they are not logged into the queue. If you leave things overnight they do eventually disappear. Two of the sites are 1.5.0 and the other is 1.4.7.1. Any thoughts as to what is causing this?

40

Improving QueueMetrics / Re: More flexible reporting

« on: January 30, 2009, 06:27:54 »

Will it be a customizable setting i.e. 10s instead of 30s?

41

Improving QueueMetrics / Re: Make session and pause duration available to Agents

« on: January 29, 2009, 12:21:01 »

Thanks

42

Improving QueueMetrics / Re: More flexible reporting

« on: January 29, 2009, 12:19:36 »

Is point no.2 still being considered (not showing calls shorter than 30s)?

43

Improving QueueMetrics / Make session and pause duration available to Agents

« on: January 28, 2009, 16:29:33 »

When you go to the today view and then select the Agents tab there is a Session and pause durations section. Under that you can click on an agent to see their session for the day up to the current time. Would it be possible to allow an agent to see this information for their agent code when they login to QueueMetrics?

So what I am proposing is either have an additional link when they login like the Show Inbound Calls for Agent XXXX or have a button next to the Unpause button to show them their sessions for the day.