Messages

766

Running QueueMetrics / Re: Custom Report error: It is mandatory to enter a start date

« on: May 23, 2011, 11:36:05 »

I would try with a different browser (eg. Chrome), just for a quick check. We never run into that problem at all.

767

Running QueueMetrics / Re: Custom Report error: It is mandatory to enter a start date

« on: May 20, 2011, 10:50:02 »

But don't you see a start date in the Custom Reports page?

768

Running QueueMetrics / Re: Error when on realtime monitoring page and pressing XML output

« on: May 20, 2011, 10:47:33 »

Does it happen always? or maybe it is possible that  the section had expired?
Anyway I am adding this as a bug #1334

769

Running QueueMetrics / Re: Hide disabled buttons on Individual agents page

« on: May 20, 2011, 10:45:32 »

Yes absolutely - they are there just to show that they CAN be there.

See http://queuemetrics.com/manuals/QM_UserManual-chunked/apd.html - look for the section "Agent’s Realtime Page".

770

Running QueueMetrics / Re: Switching between pause codes has a bug - One MUST un-pause before switching!

« on: May 20, 2011, 10:40:57 »

This is by design, so you can change the pause code if you enter it incorrectly.
What you get is that the agent went on lunch for 35 minutes, so when you review such data, you tell them they are over their allotted time.

771

Problems / MOVED: Custom Report error: It is mandatory to enter a start date

« on: May 17, 2011, 09:07:12 »

This topic has been moved to Running QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=1267.0

772

Running QueueMetrics / Re: Custom Report error: It is mandatory to enter a start date

« on: May 17, 2011, 09:06:54 »

What browser / OS do you use?

773

Running QueueMetrics / Re: How to graph call length

« on: May 11, 2011, 10:52:52 »

Yes I agree. We are tracking this suggestion as #1315.

If you need this custom-implemented quick, please contact Loway by e-mail so we can quote it to you.

774

General Asterisk configuration / Re: Listening to recorded calls using QM

« on: May 11, 2011, 10:51:31 »

What I am thinking is that the /var/spool.... directory is not readable by your Tomcat process - in fact you do not see a list of audio files in the audio test display. Everything else seems to be in order.

775

Scripting QueueMetrics / Re: XML-RPC Fails with Invalid method name format

« on: May 09, 2011, 09:29:44 »

Try something simple at first: while you are displaying the RT page, run a query for the very same queue and see if you get data.

776

Running QueueMetrics / Re: How to graph call length

« on: May 09, 2011, 09:27:10 »

You mean a graph of the talk time? I don't think that is available by now (but it's a good idea!).

777

Running QueueMetrics / Re: Payroll Report for Individual Employees

« on: May 09, 2011, 09:25:29 »

I think this is a bit different from the typical usage pattern at the moment

778

Running QueueMetrics / Re: How can we see parked calls

« on: May 09, 2011, 09:20:08 »

At the moment, there is no way to see parked calls in QM.

779

Running QueueMetrics / Re: Cannot select a user from a class as a supervisor

« on: May 09, 2011, 09:19:30 »

Thanks we'll send you a note when it's fixed or if we cannot reproduce it.

780

General Asterisk configuration / Re: Listening to recorded calls using QM

« on: May 09, 2011, 09:18:44 »

You are trying to LISTEN to recorded calls, not live calls.
So run a report, and then select a call and show its details.
You should see the relevant WAV file in the call details popup. If not, write down the uniqueID for the call and chech that there is a file containing that string.