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Author Topic: Insert pause codes  (Read 2423 times)

felipe_sincronismo

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Insert pause codes
« on: May 19, 2010, 15:02:32 »
Hi, how do I configure pause codes?
i have a code to pause the agents on asterisk, which is *114. I have to configure this code on the pause cfg of queumetrics?
how do i do this?
How queuemetrics will know that the agent has entered a specific pause code?
Thanks
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QueueMetrics

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Re: Insert pause codes
« Reply #1 on: May 20, 2010, 10:23:55 »
No: the pause code is a code that is entered WHEN an agent is on pause, to know WHY the agent is on pause.

See here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html#_enabling_pause_codes

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