Messages

16

Running QueueMetrics / Re: Queuemetrics says agents are logged out but they are not...

« on: April 26, 2010, 21:08:35 »

Hi,

I have exactly the same problem. My supervisor page shows no agents logged on, but in CLI, I can see there are some agents logged on. I have to ask the agent do a remove member and add member again in order to show them in the supervisor page and their own page.

I have tried to change the configuration as suggested in previous post, but no luck. I don't see further posts. Is this problem fixed yet? BTW, I just installed QM recently, so it's a new version 1.6.0.1, and I'm using Elastix 1.5.2.

Another question, to add a single member, what level is it? Can I change that level? Thanks.

17

Running QueueMetrics / Re: Enable Agent page

« on: April 16, 2010, 23:58:50 »

thanks a lot. that helps.

18

Outbound and QueueMetrics / Re: Outbound call report by Agent number problem

« on: April 15, 2010, 19:42:04 »

I copied this from the post by Zerabox, topic "please help" on 7/9/2009. here is part of his script:

[queuedial-loggedon]
; This piece of dialplan will let only logged on agents dial out
exten => _XXX.,1,Set(QDIALER_QUEUE=q-${EXTEN:0:3})
exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:3})
exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${AGENTBYCALLERID_${CALLERID(num)}})
......

I don't know why his script doesn't work for me, as I posted, the last line above didn't catch the actual Agent ID, that's why it always say "Agents logged off". Any idea? Thanks.

Fred

19

Running QueueMetrics / Enable Agent page

« on: April 15, 2010, 18:38:14 »

Hi,

I try to make the Agent page work, but don't know how. When I logged in an Agent ID "agent/6301", I see the home page, under Inbound calls, I clicked "Show Inbound Calls for Agent/6301", go in "Active calls for agent XXX XXX", then it shows "Agent status cannot be determined". I read the menu under "Enabling Agent's page actions", I don't really understand what should be done. Would you please explain more details on how to fix this? BTW, I installed queuemetrics 1.6.0.1 on top of Elastix 1.5.2. Thank you.

Fred

20

Outbound and QueueMetrics / Re: Outbound call report by Agent number problem

« on: April 13, 2010, 23:40:19 »

Thank you.

I see it's the same as under [queuedial], and this logs extension number but not login ID. see below:

04/13 - 14:29:17     1xxxxxxxxxx      199 Outbound      0:04        1:01       0      Agent      agent/4004     1           1

in which 4004 is the extension number, and my login ID 6002 is not logged. How can I fix that?

Sincerely,

Fred

21

Outbound and QueueMetrics / Outbound call report by Agent number problem

« on: April 12, 2010, 19:57:19 »

Hi,

I tried to setup outbound call queue on my Elastix system. If I use queuedial, which will report outbound calls by extension, it works fine. but when I tried to use queuedial-loggedon (I have copied from this forum), I always here "Agents logged off". Here is the line under [queuedial-loggedon]
exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${AGENTBYCALLERID_${CALLERID(num)}})
from the asterisk console I saw this:
    -- Executing [1991NXXNXXXXXX@queuedial-loggedon:3] Set("Local/1991NXXNXXXXXX@queuedial-loggedon-4052,2", "QDIALER_AGENT=Agent/") in new stack
in which, q-199 is outbound queue, and 1NXXNXXXXX is the phone number I dialed. It didn't get the agent ID as expected. By the way, I did logged in, and I changed status to pause cause I don't want receive inbound calls while I dialed out.

Please help. Thanks.

Fred