Qloader + Queuemetrics cant loggin agent.

[QueueMetrics]

The config looks correct.
Are you sure that your agents are choosing the right server when logging in?

[luiz@tribecapediatrics]

When the agent goes to login, they have no option to choose the server. It only give the agent the option for their agent number, extension number and the queue they are logging in to.

[QueueMetrics]

In cluster mode, the agent's page should display a selector so they can choose where to log in to.

[luiz@tribecapediatrics]

Would you be able to send me a working configuration.properties file? I dont see anywhere on my agent's page where they can select the server.

Thank you

[luiz@tribecapediatrics]

Update: I am able to login to the remote server only if i add the tcp AMI connection setting to the following line.

#callFile spool dir, set to blank for no call files at all or use TCP AMI connection
callfile.dir=

This is not the line under the cluster section. If I leave this line empty I get an error message on queuemetrics and I can't find a way to add both server AMI configuration.

[QueueMetrics]

This is weird. I'll open up a bug for this.
Bug #1839

[luiz@tribecapediatrics]

Thank you, Do you have a bug tracker page? So I can track the progress in this case. This feature is extremely important for us, and my demo license is about to expire.

[QueueMetrics]

Hi Luiz,
we don't verify your issue.
With the following settings:
   
   

Code: [Select]

# This is the default queue log file.
default.queue_log_file=cluster:*


#callFile spool dir, set to blank for no call files at all or use TCP AMI connection
callfile.dir=tcp:admin:amp111@127.0.0.1


# Cluster to poll for RT data
# list of pipe-separated members of the cluster
# if callfilesdir = "", the commands will be sent through the manager API
cluster.servers=aleph|trix

cluster.aleph.manager=tcp:admin:amp111@127.0.0.1
cluster.aleph.queuelog=sql:P001
cluster.aleph.monitored_calls=
cluster.aleph.callfilesdir=
cluster.aleph.audioRpcServer=
cluster.aleph.agentSecurityKey=

cluster.trix.manager=tcp:admin:amp111@127.0.0.1
cluster.trix.queuelog=sql:P002
cluster.trix.monitored_calls=z:/qm_streamcall/server_trix
cluster.trix.callfilesdir=
cluster.trix.audioRpcServer=
cluster.trix.agentSecurityKey=

I get the drop-down server selection. What matters here is the "cluster:*" that tells the agent page to ask for a selector.

We are marking bug #1839 as "not verified" for now, pending further input.

[QueueMetrics]

Thank you, Do you have a bug tracker page? So I can track the progress in this case. This feature is extremely important for us, and my demo license is about to expire.

Please ask for a renewal to our support line. We want you to be happy with the product.

[luiz@tribecapediatrics]

Solved.

Thank you I was able to get it to work. Under this line default.queue_log_file=cluster:*, I had wrong information there, I had default.queue_log_file=sql:cluster:*

[QueueMetrics]

That was a hard find