Topics

1

Running QueueMetrics / Changing Default Hours and Minutes on Custom Report Queuemetrics

« on: September 01, 2015, 14:41:40 »

Hi,

Is it possible to change Default Hours and Minutes on Custom Report Queuemetrics when we Run Custom Report Page

By default it is set to 8 : 00 to to 18 : 00 want to change to 0:00 to 23:59
Is it possible?
Please let me know i have added screenshot as well from QM custom report page

2

General Asterisk configuration / Tracking multiple inbound numbers

« on: January 01, 2015, 11:59:06 »

Hi,

I have quemetrics Loway QueueMetrics - 14.06.2
I have a setup where all inbound numbers drop in one queue and agents get call from that single queue.

I have followed this
http://queuemetrics.com/faq.jsp#faq-031-did_track_2
inorder to track inbound calls. But Still there is no sucess. I still cant find D7 under All Reports » Area code analysis and only seeing codes as
+19   2   15:34     7:47     0:06 
012   14   36:14     2:35     0:09 
018   5   20:20     4:04     0:08 
020   7   21:53     3:07     0:05 
074   1   0:56     0:56     0:22 
203   2   0:12     0:06     0:00 
442   2   0:08     0:04     0:00

may be How to set caller id is required as described below
http://queuemetrics.com/faq.jsp?uid=faq-024-clid
but i cant find that on my elastix extensions.conf

Can you help me on how to track calls for different inbound number please.

I also looked into
Tracking hourly call distribution for multiple incoming DIDs from
http://queuemetrics.com/faq.jsp?uid=faq-031-did_track_2

but here as well i dont know where to place

exten => s,n, .....
exten => s,n,Macro(qm-lostcall,did-11,${CALLERID(name)})
exten => s,n,Queue(service-q,,30)
exten => s,n, .....

[macro-qm-lostcall]
; ${ARG1} - the name for the fake queue
; ${ARG2} - the caller id to be logged
exten => s,1,System( echo "${EPOCH}|${UNIQUEID}.1|${ARG1}|NONE|ENTERQUEUE||${ARG2}" >> /var/log/asterisk/queue_log )
exten => s,2,System( echo "${EPOCH}|${UNIQUEID}.1|${ARG1}|NONE|ABANDON|0|0|0" >> /var/log/asterisk/queue_log )

Can you please help me on both of this.

Thank You