Tracking multiple inbound numbers

[nikeshshk]

Hi,

I have quemetrics Loway QueueMetrics - 14.06.2
I have a setup where all inbound numbers drop in one queue and agents get call from that single queue.

I have followed this
http://queuemetrics.com/faq.jsp#faq-031-did_track_2
inorder to track inbound calls. But Still there is no sucess. I still cant find D7 under All Reports » Area code analysis and only seeing codes as
+19   2   15:34     7:47     0:06 
012   14   36:14     2:35     0:09 
018   5   20:20     4:04     0:08 
020   7   21:53     3:07     0:05 
074   1   0:56     0:56     0:22 
203   2   0:12     0:06     0:00 
442   2   0:08     0:04     0:00

may be How to set caller id is required as described below
http://queuemetrics.com/faq.jsp?uid=faq-024-clid
but i cant find that on my elastix extensions.conf

Can you help me on how to track calls for different inbound number please.

I also looked into
Tracking hourly call distribution for multiple incoming DIDs from
http://queuemetrics.com/faq.jsp?uid=faq-031-did_track_2

but here as well i dont know where to place

exten => s,n, .....
exten => s,n,Macro(qm-lostcall,did-11,${CALLERID(name)})
exten => s,n,Queue(service-q,,30)
exten => s,n, .....

[macro-qm-lostcall]
; ${ARG1} - the name for the fake queue
; ${ARG2} - the caller id to be logged
exten => s,1,System( echo "${EPOCH}|${UNIQUEID}.1|${ARG1}|NONE|ENTERQUEUE||${ARG2}" >> /var/log/asterisk/queue_log )
exten => s,2,System( echo "${EPOCH}|${UNIQUEID}.1|${ARG1}|NONE|ABANDON|0|0|0" >> /var/log/asterisk/queue_log )

Can you please help me on both of this.

Thank You

[nikeshshk]

Hi All,

Can you please suggest me for this problem

thanks

[nikeshshk]

Back again

No response to me yet

[mirkox]

Hi nikeshshk,

sorry for that, notifies didn't work.

What you should do is to open extensions_custom.conf and create a [from-trunk-custom] context where you will include the normal [from-trunk] then add your additional operation.
(Why didn't edit directly [from-trunk] in extensions.conf? Because elastix will likely overwrite that file if you update).

Then remember to go to the trunk settings and change from "from-trunk" to "from-trunk-custom"

Mirko