Generating customised reports using XML RPC

[tank30]

I would like to make my own reports using XML RPC but I am a bit lost on what exactly i need to do  (what data to read , etc).
for example i would like to have a report for each agent that would tell me how much of the time that is logged in was idle and how much  time was used for talking to customers. This should be done on a daily, weekly , monthly basis, etc. So basically for Agent 361 i would like to know if for today he spent 40 minutes  (80%) idle and 10 minutes (20%) talking to customers, out of 50 minutes logged in time in total for the day.
also i would like to have this report for all agents as a team ,  per queue or queueset.
Anyone care to help?   

thanks
KM

[tank30]

Help  anyone please?
 


KM

[QueueMetrics]

I would start by querying QM interactivekly to find the dataset sources, and then would add the general logic. I know there are a lot of data sources, but Qm does compute a lot of information....

[tank30]

So basically we have no documentation on the queuemetrics datasets and the only way is by exploration?

[QueueMetrics]

No it's all documented here: http://queuemetrics.com/download/QueueMetrics_XmlRpc_v13.pdf

The exact data is the same as for the result table with the same name, so you firdt look un in QM which datasets you need, then look for their name in the docs, and then you query them.

[zpcanada]

the above link to the document is invalid. Would you provide the valid link? thanks,

[QueueMetrics]

Yes it has changed - you can access the HTML version here:
http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked

You can download a PDF copy from our manual page: http://queuemetrics.com/manual_list.jsp

[zpcanada]

What is datasets in QM? Can you give me an example that shows matching a dataitem in QM to a XML.RPC call?
Thanks in advance.

No it's all documented here: http://queuemetrics.com/download/QueueMetrics_XmlRpc_v13.pdf

The exact data is the same as for the result table with the same name, so you firdt look un in QM which datasets you need, then look for their name in the docs, and then you query them.

[QueueMetrics]

All the tables in the reports and the RT page are datasets - you just need to find the proper names.

[zpcanada]

All the tables in the reports and the RT page are datasets - you just need to find the proper names.

Thanks, but how to find the proper names?

[QueueMetrics]

The "correct" answer is: look here:

http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/apa.html


...but if you want to know a trick (ssht! don't tell anyone!)    what I usually do is: I run a  report in Qm and find the block I care for. If you look at the link that is created e.g. to export to Excel, it will be something like:

http ://server:8080/queuemetrics/qm/qm_export_table.do?S.OkDO.StintsOk.828815582

in this case, the name of the block is OkDO.StintsOK.