Inbound call recording

[arturohg]

Hello,

We have been evaluating QM for a while with good results, but we have the following questions:

1.- We can record only the outbound calls through the  queuedial-loggedon context, we have not been able to record inbound calls.

2.- Sometimes the agents are not able to store the call outcome, even if they try to do it right when the hang up the call.

We have QM 1.5.3

Thanks

[QueueMetrics]

1. the inbound call recording should be activated before you record to a queue - e.g. http://astrecipes.net/index.php?q=astrecipes/configuring+a+queue

2. Try and trace the call on the Asterisk CLI - when you store an outcome, a call is sent to Asterisk and a piece of the [queuemetrics] dialplan is executed.

[arturohg]

Thank you for the tip on recording the inbound queue.  It is working fine now with the instructions on the example.

I still have to check the other problem.

Regards

[QueueMetrics]

Nice to see that the first issue is OK.
about the other problem, do you find any pattern? is it never working?

[arturohg]

Hello,

I have not found any pattern yet. 
It is happening randomly when they want to set the call outcome.  It opens a pop-up window and it never charges the page.

It goes to the address http://server_ip:8080/qm/qm/qm_agente_popup.do?POPUP_func=X&POPUP_=&POPUP

Thanks.

[QueueMetrics]

You should check on the Asterisk CLI what went wrong. Do you see any error in QM?