Messages

91

QueueMetrics installation / Re: Installation Fails with missing DB table

« on: July 23, 2009, 10:35:56 »

Hi.
The database structure provided in the queuemetrics_sample.sql file is what is requested by the first QueueMetrics release and it's able to generate the minimum database structure required by QueueMetrics to start working.

The QueueMetrics process is able check the database structure and update/upgrade it as requested by the specific version you're running. For this reason, when started for the first time, you'll be redirected to the JDBC connection tester. This is a wizard that sould be able to repair the database and let QueueMetrics working.

Did you tried to follow the wizard till the end of the suggested procedure? What's the result?

Regards,
Marco Signorini.

92

QueueMetrics installation / Re: agents can't login via the agent page.

« on: July 22, 2009, 10:06:18 »

Right!

Thank you. We will change the distributed file on next coming release 1.5.4.

Thank you again.
Regards,

Marco Signorini.

93

Problems / Re: Custom report error with time range

« on: July 21, 2009, 17:23:14 »

Hi,
Thank you.

I've submitted it as bug #777 in our internal bug tracker.
It will be checked and fixed as soon as possible.

Regards,
Marco Signorini.

94

QueueMetrics installation / Re: integrating queuemetrics with another software

« on: July 21, 2009, 17:13:21 »

Hi,
It depends on what type of data you want to export to the external software.

QueueMetrics could be used "externally" with the XML-RPC. Take a look on what's possible to do reading here http://queuemetrics.com/download/QM_XML-RPC_manual_151.pdf

Thank you and best regards,
Marco Signorini.

95

QueueMetrics installation / Re: how to load old queue_log data in QM?

« on: July 21, 2009, 17:10:36 »

Hi,

in the last QueueMetrics distribution is a new perl script file called "queuePartialUpdater.pl" you can use for this purposes.
Take a look at the second chapter of http://queuemetrics.com/download/QLoader_1.17.pdf for details on how to use it.

Regards,
Marco Signorini.

96

Running QueueMetrics / Re: how to logoff users in QM

« on: July 20, 2009, 11:41:29 »

Hi,

Another customer reported the same problem these days.  We are investigating about it.
Just to better understand the problem:

1. What's your asterisk version?
2. Coud you replicate the problem?
3. Is it related always on a single server or it could happens randomically on different servers in the cluster?
4. Can you send us the CLI output and the catalina.out file when this happens?

Thank you and regards,
Marco Signorini.

97

Running QueueMetrics / Re: callListen.listeners.LocalFilesByDay does not work

« on: July 20, 2009, 11:20:49 »

Hi,

you're right! I was gone through the code with the debugger and I've found that QueueMetrics, in the LocalFileByDay listener, wrongly replaces the %QU token with the agent's code instead of the queue name 
I've tracked this as bug #776 in our internal bug tracker and it will be fixed on next coming QueueMetrics 1.5.4 release.

Thank you for your feedbacks!
Marco Signorini.

98

Scripting QueueMetrics / Re: Using LDAP for AUTH

« on: July 17, 2009, 11:22:14 »

I can rise some idea useful to debug your setup.

1. Are you sure that QM is really calling your script? Do you see on the apache log the call?
2. If yes, did you tried to write to a temporary file the parameters you received in your script when QM calls it?
3. Did you try to raise the debug on PHP XML_RPC_Server? (Please refers to http://pear.php.net/package/XML_RPC/docs/latest/XML_RPC/XML_RPC_Server.html)

Regards,
Marco Signorini.

99

Running QueueMetrics / Re: callListen.listeners.LocalFilesByDay does not work

« on: July 17, 2009, 11:05:08 »

Hi,

I look from your post that the file is located on:

astra:~ # find /var/spool/asterisk/monitor/ -name '*1247813990.28938*'
/var/spool/asterisk/monitor/2009/6/q6-1247813990.28938.wav

but your configuration key is:

default.monitored_calls=/var/spool/asterisk/%YY/%QU/

I think the correct value should be something like:
default.monitored_calls=/var/spool/asterisk/monitor/%YY/%QU/

Please, remember to restart your QueueMetrics instance for each modification you made on the configuration file.

Let me know if this solves the problem

Thank you and regards,
Marco Signorini

100

Running QueueMetrics / Re: lag upon retrieving call details // verbose logging

« on: July 17, 2009, 10:57:03 »

Let's moved on next thread:

http://forum.queuemetrics.com/index.php?topic=579.0

101

Running QueueMetrics / Re: lag upon retrieving call details // verbose logging

« on: July 17, 2009, 10:55:32 »

Hi,
What's reported in the catalina log file?

Do you see something like:

"Cerco in dir: ...."

and/or

$Id: LocalFilesByDay.java,v 1.2 2009/02/16 11:40:28 lenz-mobile Exp $ is searching.... found 30 files

Regards,
Marco Signorini

102

QueueMetrics installation / Re: Installation On Windows Server 2003

« on: July 17, 2009, 10:35:23 »

Hi,
I don't have any direct experience on QueueMetrics running on Windows 2003 server but, being QueueMetrics a java based system, I don't think that it will have problems with Tomcat on Windows machines. There is not, moreover, an installation package for this OS and it should be installed manually as webapp application.

QueueMetrics will be supported even if installed on Window machine. The support will be, as actually is for Linux machines, related only to QueueMetrics issues and not to the system integration.

The requested hardware is related to how many concurrent agents you have to manage; i.e. how many concurrent live agents page and realtime you need to serve.
Actually, a mid range desktop is sufficient for small/medium sized call centers. Being a Java application, I suggest to have a lot of memory available for it.

Regards,
Marco Signorini.

103

Scripting QueueMetrics / Re: Using LDAP for AUTH

« on: July 16, 2009, 11:09:15 »

Hi,

The message you have "Fatal error: Class 'XML_RPC_Server' not found" is reported by PHP because the interpreter is not able to find the implementation of XML_RPC_Server.
This is due, probably, because your PHP/PEAR installation does not provide this class installation and is not related to QueueMetrics.
In my private installation I can find the implementation of XML_RPC_Server in the file I can find under PHP\PEAR\XML\Server.php.

I suggest to check what packages are installed (and where) to your PEAR distribution and then to start your authorization script directly from command line until you'll be able to have a result like what I've reported below:

XML_RPC>php TestAuthServer.php
<?xml version="1.0" encoding="UTF-8"?>
<methodResponse>
<fault>
  <value>
    <struct>
      <member>
        <name>faultCode</name>
        <value><int>105</int></value>
      </member>
      <member>
        <name>faultString</name>
        <value><string>XML error: Invalid document end at line 1</string></value>
      </member>
    </struct>
  </value>
</fault>
</methodResponse>

As you can see, this is the answer of XML_RPC_Server when no options were found on the submitted query and is proving that the XML_RPC_Server was correctly instanciated by the PHP interpreter.

I'm writing the same answer to QueueMetrics forum.

Best regards,
Marco Signorini.

104

Scripting QueueMetrics / Re: Using LDAP for AUTH

« on: July 16, 2009, 10:05:36 »

Hi Ramirez.
We received your e-mail and we are working on it.

Thanks and regards,
Marco Signorini.

105

Running QueueMetrics / Re: [major bug] unicode issues

« on: July 16, 2009, 10:02:04 »

Hi,

Thank you for your detailed explanations.
I've submitted this as bug #775 in our internal bug tracker and it will be planned to be fixed on next coming release 1.5.4.