Agent's Reports

[chesstrian]

Hi everybody, i have a problem with the agent's reports: in the CC, there are agents that not receive calls, but they connect to a queue and stay in pause, when i'm going to see pauses reports, these agents not appear in the report. When an agent receives a call, all the information about these agent is shown, but can't be guaranteed that an agent answer a call because he/she can be in another process.

[QueueMetrics]

You need to enable "raw agent sessions" through the config file.

[chesstrian]

Hi, i added default.useRawAgentSessions=true in configuration.properties file and it doesn't works.

[QueueMetrics]

Can you post a minimum example of the queue-log file where you have this problem? it should be a bug, but ythat's a widely used feature....

[chesstrian]

Hi, thanks a lot for your help,  i had repeated the parameter, and the second was in false. There is no bug. 

[QueueMetrics]

Phew!