Multiple selection criteria lead to no agent being selectable

[jhfitness]

Updated to 13.04.1 last week. User trying to run custom report, getting this error after changing Call start date and Call end date (ex. 2013-02-05 and 2013-02-08) but changing/selecting nothing else:

"Alert: Error: Multiple selection criteria lead to no agent being selectable"

Is there something we need to be selecting here?

Thanks.

[jhfitness]

Nevermind. User discovered that by selecting "Default" for Agent Group under Call filtering criteria (nothing was selected on the previous attempt), report showed up as expected. Not sure if a default changed with the update or if something just changed on user's screen, but it appears to be working as expected.

[QueueMetrics]

The error means that agent criteria lead to a result that cannot be but empty. For example, if agent/101 is in location B, and you run a report for "agent/101 and location A" you get that error, that means that it cannot possibly return anything, so QM suspects it's an user mistake.