QueueMetrics contact-centre management software for Asterisk PBX has a brand new release.
Our suite tracks your agents' activities and monitors productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound statistics with realtime monitoring, call and agent remote control, customizable wallboards and custom reports for more than 200 different metrics.
The new version 21.04 improves reports' experience and fixes a large number of items, making the experience smoother with over 180 changes and fixes.
Watch now the video presentation:
https://www.youtube.com/watch?v=h04En2zXgTsQueueMetrics supports FreePBX, Issabel, VitalPbx, FusionPBX, Yeastar S, Grandtream UCM, MiRTA, Enswitch and all major PBX distros based on Asterisk and FreeSwitch.
