Messages

1066

General Asterisk configuration / Re: Agent RELOAD BAR is really lazy. Is there a reason for that?

« on: October 29, 2010, 10:37:30 »

It's not meant to reload the page - the agent is supposed to hoit Reload when they get a call. That is just to avoid losing session in case of long inactivity.

1067

General Asterisk configuration / Re: .call file for PAUSE and UNPAUSE is chowned root.root hence it doesn't work - ??

« on: October 29, 2010, 10:36:47 »

 

1068

Running QueueMetrics / Re: Color of graphs in QM

« on: October 28, 2010, 09:57:32 »

Pies are not shown if there is one value that accounts for 100%.
I am adding a defect #1191 to the bug tracker so that the color gets to be programmable.

1069

General Asterisk configuration / Re: IVR Tracking

« on: October 28, 2010, 09:54:48 »

I think you are right :-)

1070

General Asterisk configuration / Re: .call file for PAUSE and UNPAUSE is chowned root.root hence it doesn't work - ??

« on: October 28, 2010, 09:54:20 »

Yes it should - we never saw any case where a PAUSEALL would noyt pause the agent in the queue (as long as the channel name is the same, of course).

1071

QueueMetrics installation / Re: QM 1.6 and realtime queue_log

« on: October 27, 2010, 11:08:24 »

I did a bit of experimentation. Try to module reload res_config_mysql.so and see if it works.

Vigor106*CLI> core show config mappings
Config Engine: mysql
Config Engine: curl
Config Engine: odbc

Vigor106*CLI> module show like mysql
Module                         Description                              Use Count
app_cbmysql.so                 CBMysql conference scheduling            0
cdr_addon_mysql.so             MySQL CDR Backend                        0
res_config_mysql.so            MySQL RealTime Configuration Driver      0
app_addon_sql_mysql.so         Simple Mysql Interface                   0

1072

General Asterisk configuration / Re: Realtime Report-Calls Waiting - Showing negative time values, cannot clear them

« on: October 27, 2010, 11:07:03 »

Yes absolutely - find the uniqueid of the calls (click on the call detail) and delete all calls with that  uniqueid from the queue_log table.

1073

General Asterisk configuration / Re: Not showing BUSY agents in Bsy state

« on: October 27, 2010, 09:07:53 »

You use FreePBX? start from here: http://queuemetrics.com/manuals/QM_Trixbox-chunked/ar01s03.html

1074

General Asterisk configuration / Re: .call file for PAUSE and UNPAUSE is chowned root.root hence it doesn't work - ??

« on: October 27, 2010, 09:06:43 »

Not sure about the CLI, but youu get a PAUSEALL command. If it's written on the log, then it's issued.

1075

General Asterisk configuration / Re: Can we mute the Refresh beep for Wallboard without effecting the Alarm Ring?

« on: October 27, 2010, 09:05:46 »

Can y'all confirm what the proper method is to disable the "ding-dong" on page reload? Should I comment out the line for yellow alarm, or is that sound file also played on some other occasion?

Tom

I'd go for the realtime.waitAlarmOnLiveCalls=false

1076

General Asterisk configuration / Re: Realtime Report-Calls Waiting - Showing negative time values, cannot clear them

« on: October 27, 2010, 09:04:28 »

I think this would be a better choice :-)
I mean, deleting calls leads to improper reporting in any case.

1077

QueueMetrics installation / Re: QM 1.6 and realtime queue_log

« on: October 27, 2010, 09:03:39 »

You sure you have the mysql-dev modules and the mysql engine compiled in? does Elastix support it?

1078

Running QueueMetrics / Re: Color of graphs in QM

« on: October 26, 2010, 14:11:16 »

Not at the moment - they are thought to be in shades of dark blue.... :-)

1079

General Asterisk configuration / Re: Can we mute the Refresh beep for Wallboard without effecting the Alarm Ring?

« on: October 26, 2010, 14:10:15 »

That's because if you have a red cell, you get a ring sound (basically). That's why there is a workaround but it disables the cell.

1080

General Asterisk configuration / Re: Not showing BUSY agents in Bsy state

« on: October 26, 2010, 14:09:26 »

Yes you could do that using an outbound campaign in order for the phone to be tracked.