Tracking an unpicked call

[Richarddb]

Hi,

I'm wondering if there is a possibility that Queuemetrics can log which agent is getting a call and doesn't pick it up.

Regards

Queuemetrics 1.5.5
Asterisk 1.4.21.2

[QueueMetrics]

It's already included . see the "attempts" page.

[Richarddb]

I understand that when i look at the unanswered page, there is no name in the field 'agent'. But when i look at the attempts page, i also don't see who did pick it up. When i look at the field 'attempts' on the unanswered page, there is always a '0' when the agent us unknown. Is that why it doesn't show it on the attempts page? And how can i make this work?

To make it clear i will put a screenshot:





Thanks

[QueueMetrics]

No you see that e.g. Sharon Answered 21 calls and the average ring time was 10 seconds while Sjoert answered 37 with an average pick up of just 6 seconds.

If you see no lost calls, your Asterisk system is likely not tracking RINGNOANSWER verbs or they are all zeroed out. Do you see them in the queue_log?

[Richarddb]

No i don't see them in the queuelog. So if there would be somewhere RINGNOANSWER, then it should show the names of the agents who didn't pick up?

[QueueMetrics]

Yes they are generated by Asterisk itself.

[Richarddb]

I'm still wondering where i can configure QM so that i can see the unpicked calls. Can i add somewhere the RINGNOANSWER verb, or put it active? Because i don't see them in the queuelog.

[QueueMetrics]

Likely your version of Asterisk does not support it. That's strange.