Release 17.06 introduces major new features and represents a significant evolution of the way you interact with the software on a daily basis and over 70 bugs has been fixed since version 16.09.
New features include a “Wallboard editor” that lets you create customizable wallboards to get a real time overview of the state of the call center and a DirectAMI mode that makes the interaction with the PBX quicker without editing any dial-plan code.
Agents can now use their e-mail to log in and new reports are available to supervisors.
For more information about QueueMetrics 17.06 read the full press release
https://www.loway.ch/press-releases.jsp?uid=press-20170621-QueueMetrics_Release_1706?lid=U015
