Messages

1

Improving QueueMetrics / Re: "Add queues" on agent detail page

« on: December 17, 2015, 20:42:28 »

I second the OP. Having to manage 50+ queues, having add queue option in agent page (which hopefully can be cloned) will really help when creating new agent.

2

Running WombatDialer / Re: Wombat Dialer Call stuck in Waiting

« on: December 17, 2015, 19:48:34 »

When I checked this morning, stuck calls have disappeared. And after removing Reverse Dialing and  setting Description to 9999.
Tested campaign and it went through fine.

Still would like to know what happened though.

3

Running WombatDialer / Wombat Dialer Call stuck in Waiting

« on: December 16, 2015, 23:21:54 »

I was trying to get Wombat dialer to place call through queue. Had following setting for end-point.

EP Type: Queue
Description: Wombat
Max Channels: 10
Located at [extension]: 9999
Queue name: 9999
Reverse dialing: checked.

Now this call is stuck in waiting (seen in Queue Metrics Call List) and won't even come through to extensions.

Looked at Asterisk log and also used CLI, but could not locate the channel it belongs to, to terminate it.

Any subsequent attempt to run the campaign results in RS_NUMBER error.

Is there way to terminate this call without restarting freePBX?