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Messages - Mailsouth

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1
QueueMetrics installation / Re: emergency problems updating from 1.5 to 1.6.0.1
« on: May 30, 2010, 22:37:49 »
I think I am having the same problem I get this error message:

Checking current version of table: 'agenti_noti'   Error   Java Error: Errore DB: com.mysql.jdbc.exceptions.MySQLSyntaxErrorException: Unknown column 'payroll_code' in 'field list' The required database table 'agenti_noti' is missing some fields. Are you updating from a previous version of QM?

If this was caused by a locked table how do I fix it? I'm not sure how to unlock a table

2
QueueMetrics installation / Re: Migrated Trixboxes now I'm having MAJOR issues
« on: April 02, 2009, 16:03:32 »
I can see data up to today.  I also can NOW see the 1 queue again.  I will include screenshots

This is the queue that we can see in Realtime


This is the queue that we can't see in Realtime


This is the live view of both


3
QueueMetrics installation / Re: Migrated Trixboxes now I'm having MAJOR issues
« on: April 02, 2009, 05:38:55 »
Ok so it still looks like I can not see anything in Real Time monitor anymore.  I see no agents and no queues.  I'm not sure how to post screen shots on here.

4
QueueMetrics installation / Re: Migrated Trixboxes now I'm having MAJOR issues
« on: March 02, 2009, 16:37:38 »
To make this even weirder.  I'm watching real time monitor and calls that come in to queue 2 show up as well.  I just can't see the users that are logged in to queue 2.

5
QueueMetrics installation / Re: Migrated Trixboxes now I'm having MAJOR issues
« on: March 02, 2009, 16:00:14 »
close. The properties on the queue_log were set to root.root instead of asterisk.asterisk.  Now that is changed but we're still having problems with the correct info showing in real time monitor.  I have 2 queues set up and people logging into either one.  In real time monitor I only see people that are logged into queue1 even though there are people logged into queue2 as well.  If I run a report on them the correct info shows for both also both show up in Live view.

6
QueueMetrics installation / Re: Migrated Trixboxes now I'm having MAJOR issues
« on: February 25, 2009, 16:50:54 »
I do not see any recent data. The last data that it has is from the day of the change over

7
QueueMetrics installation / Migrated Trixboxes now I'm having MAJOR issues
« on: February 12, 2009, 22:35:59 »
I was running QM 1.4.3 on one trixbox.  We got a new trixbox and installed QM 1.5 on it.  We ended up upgrading the 1.4.3 to 1.5 and then moving the queue_log, the Queuemetrics database, the configuration.properties file and the web.xml file from old server to the new one.  I have qloaderd installed but I'm not getting any new stats.  Realtime monitoring shows no agents or queues but if I click on live they are still there.  What did I do wrong?

8
Outbound and QueueMetrics / Re: Problem in outbound queue
« on: August 09, 2008, 16:57:35 »
I'm not sure I know what you mean.

9
Outbound and QueueMetrics / Re: Problem in outbound queue
« on: August 08, 2008, 23:39:17 »
sorry it took so long to get back to this.  We have version 1.4.19

10
Outbound and QueueMetrics / Re: Problem in outbound queue
« on: July 06, 2008, 18:49:19 »
Okay, I got that part but it still doesn't seem like its importing any information. 

So this is what I have in my dial plan

[queuedial]
exten => _.,1,Set(MY_QUEUE=OUT)
exten => _.,2,Set(MY_NUM=${EXTEN})
exten => _.,3,Set(MY_AGENT=${AMPUSER})
exten => _.,4,NoOp,Ag: ${MY_AGENT} N: ${MY_NUM} Q: ${MY_QUE}
exten => _.,5,MixMonitor(Q-${MY_QUE}-${UNIQUEID}.wav|b|)
exten => _.,6,DeadAGI(queueDial.agi|${MY_NUM}|Zap/G2/${MY_NUM}|q-${MY_QUE}|Agent/${MY_AGENT})
exten => _.,7,Congestion

and this is what I get in my queue_log after I make a call to 3290592 from ext 6213

1215362500|1215362500.19745|q-|NONE|ENTERQUEUE|-|3290592
1215362500|1215362500.19745|q-|Agent/|CONNECT|0|
1215362514|1215362500.19745|q-|Agent/|CONNECT|14|
1215362518|1215362500.19745|q-|Agent/|COMPLETEAGENT|14|4
1215362518|1215362500.19745|q-|NONE|ENTERQUEUE|-|h
1215362518|1215362500.19745|q-|Agent/|CONNECT|0|
1215362514|1215362500.19745|q-|Agent/|CONNECT|-4|
1215362518|1215362500.19745|q-|Agent/|COMPLETEAGENT|-4|4



11
Outbound and QueueMetrics / Re: Problem in outbound queue
« on: July 03, 2008, 21:41:08 »
okay I'm definately a noob to this how do I do this?

12
Outbound and QueueMetrics / Re: Problem in outbound queue
« on: July 02, 2008, 22:59:14 »
Is there a fix? I have the same problem but I'm not sure how you fixed it, from reading this post.

13
MySQL storage and Qloaderd/Uniloader / Re: queue_log not writing after system change
« on: May 12, 2008, 16:32:28 »
I think we're running SQL storage but we were running the flat file.  right now I just need something to work.  If I need to make a change that's fine.

14
MySQL storage and Qloaderd/Uniloader / queue_log not writing after system change
« on: May 09, 2008, 18:53:47 »
We moved from one Asterisk Server to another and we copied the queue_log file from the old server to the new.  Now queuemetrics shows the old data but it does not show new or current data.  I have also noticed that queue_log is not updating.  I chown'd it with asterisk.asterisk, but still nothing.

15
Outbound and QueueMetrics / Re: Logging Out Going Calls without having to hit any code?
« on: May 07, 2008, 18:25:25 »
So in the example the calls use an 8|. to send the calls out the newly created trunk.  What do you do if you don't want the callers do do ANYTHING other than dial the number the way they normally would?  We want to track all the calls for users in the queue but we don't want to disrupt normal users. 

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