Queuemetrics logic around pause and unpause of queuemembers

[zodimo]

Problem related to specific to scenario below. No other problems experienced.

Scenario:
Agent logged in but not receiving calls.

Problem identification:
Agent paused and then logged off. When Agent login again the Pause will reflect in asterisk but not in queuemetrics.
Thus giving false positive.

Cause:
Queuemetrics logic not aligned with Asterisk logic.

[QueueMetrics]

This is a user-configurable behavior, as some (older but still in use) versions of Asterisk persist the paused state across logins, while newer ones don't.

Try setting:

default.alwaysLogonUnpaused=true

and it should fix your issue.

PS. Thanks for the excellent problem report!