In this new QueueMetrics tutorial you will learn how to track calls, without relying only on a classic queue structure. This is especially useful when calls are routed to specific people or groups during defined events.
Discover how to use the parking lot tracking feature of QueueMetrics' Uniloader, that can be used to track parked calls "as if" they were normal calls handled on a queue.
Read it now at QueueMetrics official blog:
https://www.queuemetrics.com/blog/2017/09/20/parking-calls/?lid=U043
