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Outbound and QueueMetrics / Outbound queues agents name problem
« on: March 19, 2008, 16:28:20 »
Hi all
I have configured an outbound queue and i can see outbound calls from my agents in queuemetrics. My problem is that i have named my agents and in the reports i see inbound calls that where serviced by an agent with the name i have configured but not outbound that seem to be serviced by a new agent called Agent/(agent number).
So i have inbound calls recorded for (agent name) and outbound for Agent/(agent number). I know that this is the Agent/ ${MY_AGENT} in the dialplan but i tried to read a record from asterisk database that i created so instead of the Agent/${MY_AGENT} could be the name i entered without success.Is there a way to configure queuemetrics to know that (agent name) and Agent/(agent number) is the same agent and record inbound and outbound calls to the same agent?
Thanks for you time.
I have configured an outbound queue and i can see outbound calls from my agents in queuemetrics. My problem is that i have named my agents and in the reports i see inbound calls that where serviced by an agent with the name i have configured but not outbound that seem to be serviced by a new agent called Agent/(agent number).
So i have inbound calls recorded for (agent name) and outbound for Agent/(agent number). I know that this is the Agent/ ${MY_AGENT} in the dialplan but i tried to read a record from asterisk database that i created so instead of the Agent/${MY_AGENT} could be the name i entered without success.Is there a way to configure queuemetrics to know that (agent name) and Agent/(agent number) is the same agent and record inbound and outbound calls to the same agent?
Thanks for you time.