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Messages - gopal2k

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46
Running QueueMetrics / Re: Call Status
« on: September 09, 2013, 16:23:38 »
yes... it happens for some records, we took some output for 6 days, around 1500 record was there in that the duplicate is for around 13 records.

Basically when the COMPLETEAGENT will get updated?

What does this mean?

Regards,
Gopal.

47
Running QueueMetrics / Agent List mapped to Queue
« on: September 09, 2013, 10:51:31 »
Hi,

Can I export the data of agents mapped to certain queues directly from Queuemetrics database?

If not where I can find those data?

Regards,
Gopal

48
Running QueueMetrics / Re: Call Status
« on: September 07, 2013, 04:04:51 »
yes we are using qloader to upload to database....

Regards,
Gopal

49
Running QueueMetrics / Re: Call Status
« on: September 04, 2013, 21:48:29 »
Any updates would be much appreciated.

Regardd,
Gopal

50
Running QueueMetrics / Re: Call Status
« on: September 02, 2013, 18:19:39 »
Our database in Queuelog has this,

mysql> select * from queue_log where call_id = '1376084184.1515690';                                                                              +-----------+---------------------+------------+--------------------+-----------+-----------+----------------+-------+--------------------+-------+-------+-------+----------+------------------+
| partition | EntryTime           | time_id    | call_id            | queue     | agent     | verb           | data1 | data2              | data3 | data4 | data5 | serverid | unique_row_count |
+-----------+---------------------+------------+--------------------+-----------+-----------+----------------+-------+--------------------+-------+-------+-------+----------+------------------+
| P001      | 2013-08-09 14:43:59 | 1376084191 | 1376084184.1515690 | project       | SIP/10821 | COMPLETEAGENT  | 0     | 5                  |       |       |       |          |                1 |
| P001      | 2013-08-09 14:44:08 | 1376084647 | 1376084184.1515690 | project       | SIP/10821 | COMPLETECALLER | 0     | 461                | 1     |       |       |          |                2 |
| P001      | 2013-08-09 14:36:26 | 1376084186 | 1376084184.1515690 | project       | SIP/10821 | CONNECT        | 0     | 1376084186.1515691 | 0     |       |       |          |                2 |
| P001      | 2013-08-09 14:36:26 | 1376084186 | 1376084184.1515690 | project       | NONE      | ENTERQUEUE     |       | anonymous          | 1     |       |       |          |                1 |
+-----------+---------------------+------------+--------------------+-----------+-----------+----------------+-------+--------------------+-------+-------+-------+----------+------------------+
4 rows in set (0.06 sec)

In the queue_log file all we have is only this,
1376084186|1376084184.1515690|project|NONE|ENTERQUEUE||anonymous|1
1376084186|1376084184.1515690|project|SIP/10821|CONNECT|0|1376084186.1515691|0
1376084647|1376084184.1515690|project|SIP/10821|COMPLETECALLER|0|461|1

51
Running QueueMetrics / Call Status
« on: August 30, 2013, 20:22:52 »
Hi,

I have a working Queue metrics where my data is stored in MySQL DB, Now we have a report of caller disconnection and agent disconnection. But for some entries i see that both COMPLETEAGENT and COMPLETECALLER presents. It supposed to be either agent disconnect has to update or caller disconnect has to update. Because of this our reporting is not correct.

what could be the scenario that these both fields will get stored in Queuemetrics.

Regards,
Gopal.

52
Running QueueMetrics / Agent Queue Login
« on: August 17, 2013, 22:15:22 »
Hi,

I see a option like this in extensions_queuemetrics.conf, and it is commented.

; extension 20: agent callback login
;               For this to work, there must be no password on the agent.
;exten => 20,1,Answer
;exten => 20,2,NoOp( "QM: Logging on Agent/${AGENTCODE} to extension ${AGENT_EXT}@from-internal made by '${QM_LOGIN}'" )
;exten => 20,3,AgentCallBackLogin(${AGENTCODE},,${AGENT_EXT}@from-internal)
;exten => 20,4,Hangup

; extension 21: agent callback logoff
;exten => 21,1,Answer
;exten => 21,2,NoOp( "QM: Logging off Agent/${AGENTCODE} made by '${QM_LOGIN}'" )
;exten => 21,3,System(asterisk -rx "agent logoff Agent/${AGENTCODE}")
;exten => 21,4,Hangup


So can I use a code to login from any SIP extension by adding Agent/<number> in queues.conf as mentioned in this link, http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s24.html?

Please advice.

The reason am asking is, my agents will be shifting the desk very often, so the SIP extension remains fixed in the phone, and the agent login varies.

Thanks in advance.

53
Running QueueMetrics / Re: ChanSpy SIP/Exten instead of Agentcode
« on: August 17, 2013, 22:06:12 »
Can I use like this exten => 11,7,ChanSpy(SIP/${QM_AGENT_CODE:6},d) to use whisper mode?

Regards

54
Running QueueMetrics / Re: ChanSpy SIP/Exten instead of Agentcode
« on: August 08, 2013, 13:07:34 »
Ok in that case can I use ExtenSpy directly in Asterisk and monitor the channels till the agents log out from the queue?

Regards
Gopal.

55
MySQL storage and Qloaderd/Uniloader / Re: Queuemetrics High Availability
« on: July 24, 2013, 14:04:40 »
Basically my doubt is, without HA license if i use heartbeat application it won't work?

Like using pacemaker with corosync along with DRBD... without installing Queuemetrics HA license?

Regards

56
Running QueueMetrics / ChanSpy SIP/Exten instead of Agentcode
« on: July 23, 2013, 21:46:55 »
To ChanSpy I have something like the below in extensions_queuemetrics.conf

exten => 11,7,ChanSpy(SIP/${QM_AGENT_CODE:6})
exten => 14,6,ChanSpy(SIP/${QM_AGENT_CODE:6})

Now this works based on Agent Code, instead of that If I want based on SIP extension wise can I change that to SIP/${EXTEN} will this work?

The reason am asking is when the agent is transferring the call or if he is taking next call, still i want to monitor him without disconnecting, like unless the agents logs off from the queue, I have to monitor him...

Regards

57
Outbound and QueueMetrics / Re: One SIP extension for many Agents
« on: July 22, 2013, 18:49:06 »
Thanks for the comments,

And what about reports, will I get reports based on different agents?


58
Outbound and QueueMetrics / One SIP extension for many Agents
« on: July 19, 2013, 21:54:06 »
Hi,

I have a outbound queue, can I make use of one SIP extension to be used for two or three agents, since we do have a shift and in one shift will login to QM with his own ID and the extension is mapped to the current agent and the agent logging in another shift...

Basically one SIP extension to many agents (1 to many)...

Will this be possible?

Regards,

59
MySQL storage and Qloaderd/Uniloader / Re: Queuemetrics High Availability
« on: July 16, 2013, 14:39:54 »
Our management people has purchased HA license for Queuemetrics, if we are using 3rd party application, then where this license will be used?

Thanks.

60
MySQL storage and Qloaderd/Uniloader / Re: Queuemetrics High Availability
« on: July 11, 2013, 16:49:55 »
We have a made a setup as suggested in the link http://queuemetrics.com/manuals/QM_AdvancedConfig-chunked/ar01s12.html except the last part "Configure replica from B (master) to A (slave)" its working fine.

Now for Queuemetrics, if the primary application server goes down, we are manually pointing/swapping the IP to secondary QM application server. Actually we have purchased QM HA license and I was told to implement that.

But I don't find any documentation for QM HA. Is that to be done via pacemaker kind of application?

Please advice. Thanks in advance.

Regards.

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