Time and GMT in QM

[Rodrigo]

Hello,

I am having one problem with QM1.4.3, regarding time zone.

After having installed all the asterisk infrastructure and having finished configuration, the hour that QM shows is 60 minutes in the future.

I have been looking the options, but the only option which seemed related (TimeOffset) only made the calls appear to last -3600 seconds aprox.

The Debian is correctly configured and it shows the right time when prompted.

Thanks

[QueueMetrics]

If you go to the licence page, what do you see as Time Zone?
See also: http://queuemetrics.com/faq.jsp#faq-032-timezones

[Rodrigo]

I see the following:

System time:     
Java Time: 2008-04-18 15:39:29 [1208529569]
Java Time Zone: GMT+01:00

I am located at Spain, so the GMT is right for my location.

[QueueMetrics]

Ok - where do you see the time being incorrect?

[Rodrigo]

In Realtime monitoring:

Realtime call center monitoring - 11:04:57

which is one hour behind our real timezone

[QueueMetrics]

Very likely it is a problem with your Unix time setting (it's always a mess what is local time and what is GMT time). Try forcing the Java time one hour back, i.e. selecting a GMT+0 time zone (eg the UK).

[Rodrigo]

It was solved by the old trick of starting all over again. I purged the java installation and reinstalled from scratch. It did the trick and now works correctly.

Thank you for your guidance

Rodrigo

[QueueMetrics]

OK that quite often works