Retrieval of call recordings

[Red_Devil99]

Hi,

I seem to be having a problem with listening to call recordings on one of my queues.

When the call recording URL is generated it has the filename twice which causes me to not be able to listen to the call. (example below).

Problem URL:
http://SERVER/call_recording_web_directory/queue1/YY/MM/DD/FILENAME.wav%20/call_recording_linux_directory_name/queue2/YY/MM/DD/FILENAME.wav

Now I know the problem is being cause by there being a symbolic link in Linux in /call_recording_linux_directory_name for "queue2" directory which points to "queue1" directory so QM finds the file (or UNIQUE_ID) twice when searching through the call recording root directory.

Unfortunately I cannot remove the symbolic link since I have an application which accesses recordings directory using "queue2" directory name

Is there any way to tell QM to not follow symbolic links when searching for call recordings?
Or maybe tell QM to stop searching after the first recording file is found (in "queue1")?
Or maybe exclude "queue2" directory from recording searches?

SUSE Linux Enterprise Server 10 SP2
Asterisk 1.4.23.2
QueueMetrics - 1.7.1.0
Java 1.6.0_3

Thank you

[Red_Devil99]

We have managed to get this working with XML RPC call retrieval method

[emilec]

Please post the code.

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[QueueMetrics]

Hi,

Is there any way to tell QM to not follow symbolic links when searching for call recordings?
Or maybe tell QM to stop searching after the first recording file is found (in "queue1")?
Or maybe exclude "queue2" directory from recording searches?

I think that it is impossible to tell QM aboyut the symbolic link, because AFAIK there is no way to see that at the JVM level.