Messages

751

Running QueueMetrics / Re: Switching between pause codes has a bug - One MUST un-pause before switching!

« on: May 31, 2011, 17:11:40 »

The one that Lenz refers to is the expected behavior, so I am not seeing a bug here.

752

Running QueueMetrics / Re: where does the pause_code stored?

« on: May 31, 2011, 17:10:12 »

You should do all changes from the GUI, not access the DB directly.

753

Running QueueMetrics / Re: Custom Report error: It is mandatory to enter a start date

« on: May 31, 2011, 17:09:41 »

Ok fine 

754

Running QueueMetrics / Re: Add attempts in details unanswered calls report

« on: May 31, 2011, 17:09:21 »

At the moment Qm does not keep a list of attempts per call, but just a total. This is because doing so would make QM use way more memory.

755

MySQL storage and Qloaderd/Uniloader / Re: MySQL performance issues

« on: May 30, 2011, 10:34:13 »

It is weird that it has started at some point.

Try and run such a query:

Code: [Select]

EXPLAIN
SELECT time_id , call_id , queue , agent , verb , data1 , data2 , data3 , data4 , data5   FROM queue_log  WHERE  partition ='P001' AND        (time_id >= '1306306800' AND time_id<='1577869260')     AND queue IN ( '', 'NONE'  , '3000'  , 'none'  , 'q-300' )   ORDER BY time_id ASC , unique_row_count ASC

and post the results.
Sometimes MySQL requires you to rebuild indexes manually (it happened to a couple of our clients in the past)

756

Running QueueMetrics / Re: All queuemetrics reports in one Excel or CSV file

« on: May 30, 2011, 10:29:44 »

At the moment you will download one Excel of CSV file per table, if you want to combine them you must do it manually.

757

Running QueueMetrics / Re: Custom Report error: It is mandatory to enter a start date

« on: May 30, 2011, 10:28:44 »

Wait there may then be a problem with a mixed installation - sometimes Tomcat does not clear the cache successfully. This may explain these issues.


See http://queuemetrics.com/faq.jsp#faq-070-clean_logs for how to fix them.

758

Running QueueMetrics / Re: Bug in editing Items?

« on: May 30, 2011, 10:26:33 »

Thanks we are tracking this as bug #1336 and we are fixing it ASAP.

759

Running QueueMetrics / Re: Switching between pause codes has a bug - One MUST un-pause before switching!

« on: May 30, 2011, 10:23:32 »

From our tests, the code actually gets changed, as expected.

760

Running QueueMetrics / Re: Assigning a user multiple Keys

« on: May 30, 2011, 10:19:41 »

No you assign only one only one key on the entity that has to be monitored (that's the "lock") and then give multiple keys to the user (like their "keyring") so that they can "open" the "lock".

761

Running QueueMetrics / Re: Hide disabled buttons on Individual agents page

« on: May 30, 2011, 10:15:57 »

No, at the moment the top buttons are shown disabled in any case.

762

General Asterisk configuration / Re: "Agent is currently logged off" when local channel doesn't match agent's login

« on: May 30, 2011, 10:14:59 »

Are you sure that Hotdesking is actually enabled? the very idea of hotdesking is to allow for independent logins.

763

General Asterisk configuration / Re: Pause duration visible for agents?

« on: May 30, 2011, 10:13:50 »

At the moment this is not feasible, unless you do that writing some XML-RPC scripts.

764

QueueMetrics installation / Re: stuck at: "We have detected that your database needs updating"

« on: May 30, 2011, 10:12:40 »

We track this issue as #1335 and we are pushing a fix for this in a new release we are to make this morning.

765

Running QueueMetrics / Re: Switching between pause codes has a bug - One MUST un-pause before switching!

« on: May 23, 2011, 11:38:48 »

So you would like it to be changeable or not?