Lorenzo Emilitri, founder & CEO of Loway, will speak about transition from on-prem to cloud platforms at JanusCon 2019 Italy, the event born out of the creative minds of a handful of Italian RTC passionates, with the intent of sharing ideas and experiences on real-time communications and VOIP in a relaxed and warm environment.
The speech will be entitled: "Ingenuity, resilience, simplicity and many mistakes - from on-prem to cloud platform", and will cover how to transition a mature product into a cloud-based, large scale, real-time callcenter analytics platform taking advantage of the long term experience matured working with QueueMetrics-Live SAAS service.
QueueMetrics-Live suite collects PBX data and generates analytical reports for over 200 metrics, covering all the key categories for a call-center effective management like reporting, supervisor page, agent page, quality assessment, wallboards and much more.
For more info check
https://www.loway.ch/press-releases.jsp?uid=press-20190904-JanuCOn-speech&lid=U142
