Messages

1786

QueueMetrics installation / Re: Table 'queuemetrics.arch_classes' doesn't exist

« on: October 06, 2009, 09:01:19 »

1. are QM and Asterisk on the same box or on different boxes?
2. you should create the queues you are using in QM, so QM can report on them....

1787

Running QueueMetrics / Re: Inconsistenancies with Agnt Page

« on: October 03, 2009, 10:00:38 »

This is likely worth testing....

http://www.tommyblue.it/2008/09/11/vmware-clock-syncronization-errors/

http://sysbible.org/x/2008/07/27/fixing-vmware-clock-synchronization-problems/

1788

Running QueueMetrics / Re: Inconsistenancies with Agnt Page

« on: October 03, 2009, 09:56:22 »

We found it to behave better when running with the VmWare tools enabled, but never to full satisfaction - I think there should be a way for it to use the hardware clock, but I never found what....

1789

Running QueueMetrics / Re: Inconsistenancies with Agnt Page

« on: October 02, 2009, 18:58:42 »

It looks like the clock of that box is changing a lot. Is it - by chance - a VMWare image?

1790

Running QueueMetrics / Re: Inconsistenancies with Agnt Page

« on: October 02, 2009, 12:38:35 »

You are expected to see an heartbeat only after 15min that the queue_log is idle.

Here is something I noticed in qloaderd.log

Notice that the heartbeat stopped after 6:54:31 Then notice how the time jumped ahead of time at 16:27:39... My time is in sync and I have not had any problems with sync between queuemetrics and mysql

|Thu Oct  1 06:24:29 2009|Heart is still beating... Imported: 10805 lines.
 |Thu Oct  1 06:39:30 2009|Heart is still beating... Imported: 10805 lines.

1791

Running QueueMetrics / Re: Inconsistenancies with Agnt Page

« on: October 02, 2009, 12:37:22 »

This looks like an expired session on an agent's page....

Here is an error I tailed while trying to login:

2009-10-01 15:51:53 StandardContext[/queuemetrics][7D1A3A4705BD951A72E0F0D478CDC71B]  **** FILE/DB ACCESS ERROR ***
-- Inner Exception --
Exception: it.loway.tpf.common.exceptions.TechException
Stack trace:
Eccezione di I/O: java.io.FileNotFoundException:  (No such file or directory)
        at it.loway.app.queuemetrics.asterisk.logs.analyzers.AnalizzaLog.loadLogInfo_fromFile(AnalizzaLog.java:352)
        at it.loway.app.queuemetrics.asterisk.logs.analyzers.AnalizzaLog.loadAttivitaAgente(AnalizzaLog.java:559)
        at it.loway.app.queuemetrics.liveData.agentLive.doRun(agentLive.java:166)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(Unknown Source)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(Unknown Source)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.doPost(Unknown Source)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
        at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
        at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:595)
-- End Inner Exception --

2009-10-01 15:51:53 StandardContext[/queuemetrics]LowayTransactionController: [7D1A3A4705BD951A72E0F0D478CDC71B] [ERR] The file   does not exist

1792

QueueMetrics installation / Re: Unable to finish "JDBC connection tester"

« on: October 02, 2009, 12:35:36 »

Didi you upload the initial database? it's trying to update a version that is very very old, so I expect it's a mistake...

1793

Running QueueMetrics / Re: Is it possible to integrate QueueMetrics and Cisco CM ?

« on: October 01, 2009, 12:50:58 »

This should not be an issue, if you use log-ons and log-offs they will look a bit strange, so it would be better if you used Local/XXX@agents channels that can be rewritten esily by QM. Anyway it should not be an issue.

1794

Running QueueMetrics / Re: Calls in queue are not shown to be answered in correct order

« on: October 01, 2009, 12:49:11 »

QM shows all calls by the time they enter the queue - so earlier calls should be answered earlier, as long as:
- they are on the same queue
- they don't have different priorities set

If you have multiple queues, any queue in unaware of what the others are doing.

1795

Running QueueMetrics / Re: Need to "fix" QueueMetrics data when Asterisk Queue Call Redirected via AMI

« on: October 01, 2009, 12:47:41 »

CONNECT + wait time
COMPLETEAGENT + wait time + talk time

Qm should not care if the times are wrong, it will recomput ethem from the timestamp.

1796

General Asterisk configuration / Re: Everything works fine except "Real Time monitoring" (live works)

« on: October 01, 2009, 12:45:05 »

That's it! Great job man!

1797

QueueMetrics installation / Re: Installation on Debian failing

« on: October 01, 2009, 12:44:08 »

 

1798

Running QueueMetrics / Re: Inconsistenancies with Agnt Page

« on: September 29, 2009, 09:03:55 »

This seems to be a problem with the AMI on the Asterisk side. If QM and Asterisk are on the same box, you could try using call-files instead. Or you could try putting an AMI proxy in between, so that Asterisk only sees one long-lived connection.

1799

Running QueueMetrics / Re: Adjust number of calls on the agents page

« on: September 29, 2009, 09:02:08 »

On recent version of QM, the list should contain only  the last 15 or so. Isn't it so?

1800

Running QueueMetrics / Re: Question about subque report presentation

« on: September 29, 2009, 09:01:23 »

RT = RealTime page, not RequestTracker.