Messages

1

QueueMetrics news / QueueMetrics Call-Center Software 22.02 Video Tutorial

« on: February 24, 2022, 09:59:18 »

QueueMetrics collects data from the PBX and tracks all agents' activities, payrolls, targets, conversion rates, ACD, IVR, and Music on hold. It generates outbound and inbound statistics with real-time monitoring, wallboards, and custom reports for more than 200 different metrics.

Version 22.02 brings many improvements to the Reports page, making it more user-friendly, includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme, and a new Timeline view, that lets you know everything about calls' history.

Full video tutorial here: https://www.queuemetrics.com/blog/2022/02/23/QueueMetrics-22.02?lid=U353

Reports' improved performance makes the user experience more responsive and viable for very large systems with 10,000+ agents across 1000+ queues.

2

QueueMetrics news / Using Elixir for complex real-time telephony processing on Microsoft Teams

« on: December 16, 2021, 12:43:05 »

During CommCon Virtual 2021, Lorenzo Emilitri, founder of Loway and creator of QueueMetrics, gave a speech on "Using Elixir for complex, real-time telephony processing: some lessons learned".

In this conference, Lorenzo explains, based on his experience in developing QueueMetrics-Live, how it is possible to integrate Loway call center analytics software with Microsoft Teams, using the Elixir programming language.

Watch here the full video: https://www.youtube.com/watch?v=Y9o0GlBgMrw&lid=U321

QueueMetrics-Live monitoring solution for Microsoft Teams lets you track taken and lost calls, caller and called numbers, music-on-hold, transfers, inbound, outbound, direct calls, queues, IVRs, group calls and much more. It supports both native Teams Telephony and Direct Routing.

With over 200 metrics and reports computed you will deeply understand the ins and outs of your virtual telephone system.

For more information about QueueMetrics-Live for Microsoft Teams and our alpha program for integrators, see https://www.queuemetrics-live.com/msteams.jsp?lid=U321

3

QueueMetrics news / Loway announces official sponsorship for CommCon Virtual 2021.

« on: December 01, 2021, 12:27:51 »

Loway announces that it has signed to become official Sponsor of CommCon Virtual 2021.

CommCon Virtual 2021 is one of the only vendor neutral events in the Real Time Communications industry and WebRTC developers' community.

Building on his experience with QueueMetrics-Live software for real time monitoring and integration work with Microsoft Teams, Loway's Founder and CEO, will give a speech during CommCon on "Using Elixir for complex, real-time telephony processing: some lessons learned".

More info at https://www.loway.ch/press-releases.jsp?uid=press-20211130-CommCon-Virtual-2021&lid=U319

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QueueMetrics news / QueueMetrics management solution for call-centers new guided trial

« on: November 03, 2021, 17:19:29 »

QueueMetrics solution enhances productivity and improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM, wallboards, realtime page and a complete quality tracking tool included.

You can track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode. New features and metrics are added each year for free to the suite.

We now developed a new guided trial where one of our engineers will be at your side for the entire testing. He will install, configure and present you the solution and remains at disposal for questions or set up during the testing period and after.

Simply go to https://www.queuemetrics.com/?lid=U310 and start your  call center business improvement.

5

QueueMetrics news / Call Center monitoring and reporting Live demo online now!

« on: October 27, 2021, 15:50:10 »

We create an online demo for our QueueMetrics so you can see how it allows you to track callcenter agent productivity, working time, payrolls, sales targets, conversion rates, ACD, IVR and Music-on-hold.

Generate inbound and outbound campaign statistics and monitor processes with wallboards and reports.

Test the new QueueMetrics software free live demo at https://www.queuemetrics.com/live-demo.jsp?lid=T306

6

QueueMetrics news / QueueMetrics management solution for call-centers: free trial

« on: October 27, 2021, 12:29:13 »

QueueMetrics solution for Asterisk call center enhances productivity and improves the daily workflow of agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM, wallboards, realtime page and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics you get:

- Full featured free trial
- Installation, set up and presentation
- Free updates
- Free support
- Remote working features and productivity control
- A dedicated engineer during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N306

7

QueueMetrics news / Scheduled Report Setup with QueueMetrics.

« on: October 27, 2021, 11:20:53 »

QueueMetrics is a monitoring and reporting software for Asterisk PBX that lets you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all contact centre activities with more than 200 different metrics and manage realtime processes with call control, live alarms, whisper, spy and barge mode.

In this tutorial you will learn the necessary steps in order to schedule a custom report to be sent periodically by QueueMetrics via e-mail to you or to your colleagues.

Read more: https://www.queuemetrics.com/blog/2021/09/08/scheduled-report-setup-tutorial/?lid=U284

8

QueueMetrics news / The journey from Cloud hosted PBX provider to CCaaS

« on: October 27, 2021, 11:19:58 »

What if any business could have the best tools of big call centers without the high costs?

If you are a hosted telephony provider, at least 10% of your existing customers could benefit from contact center tooling, packaged in a simple way, but effective enough to improve the business processes.
QueueMetrics-Live software offers a complete CCaaS solution, leveraging your telephony platform and your customer base.

Discover how our partner program can significantly improve your business and quality of your services.

Read more:

Read more https://www.queuemetrics.com/blog/2021/09/17/cloud-hosted-pbx-providers/?lid=U290

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QueueMetrics news / Let's Encrypt certificate expiry.

« on: October 27, 2021, 11:18:51 »

On October 1st 2021 the old Let's Encrypt root certificate will expire, and as such HTTPS connections secured by that certificate will not work anymore.
The change will impact many platforms and probably your PBX too.

This new tutorial will help you figure out what to do.

Read more: https://www.queuemetrics.com/blog/2021/09/29/lets-encrypt-tutorial/?lid=U293

10

QueueMetrics news / Tutorial - Integrating QueueMetrics in an Active Directory Domain.

« on: October 27, 2021, 11:14:39 »

Active Directory is a directory service developed by Microsoft for Windows domain networks. It is based on the LDAP protocol and is widely used to provide centralized management of users in large organizations.

Using Active Directory or solutions based on LDAP you can manage all users across all services and computers not needing to manage credentials or access for each user in every application you run.

QueueMetrics call center monitoring suite can integrate with Active Directory and any other LDAP server by leveraging its LDAP APIs to verify user credentials.

Learn how: https://www.queuemetrics.com/blog/2021/10/20/Active-Directory-Domain-Integration/?lid=U303

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Scripting QueueMetrics / Re: Using LDAP for AUTH

« on: October 26, 2021, 14:04:52 »

Hi there,

recently we integrate it. You can find our tutorial here

https://www.queuemetrics.com/blog/2021/10/20/Active-Directory-Domain-Integration/

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QueueMetrics news / Loway announces the release of WombatDialer 21.06

« on: June 01, 2021, 16:24:56 »

Loway is proud to announce the new version of its predictive dialer software: WombatDialer.

WombatDialer boosts agents productivity and improves your contact center's outbound flow. You can easily implement automatic dialing, Text-to-Speech integration and call-back options on unanswered calls. You can configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

WombatDialer is highly scalable, multi-server and works with your existing Asterisk or FreePBX installation.

This new release is centered around the API side of WombatDialer and makes its integration with external systems easier and safer to run.

The main improvements are:

- Improved API security
- Backpressure on number uploads
- AUTO calls start from attempt 0
- Externally-fed API Queue end-points
- GUI Improvements

and about 25 different bugs and minor issues fixed.
Version 21.06 is immediately available as an RPM archive, a TGZ archive or a Docker image.

For more information visit https://www.wombatdialer.com/blog/blog/2021/05/31/wombatdialer-predictive-dialer-release-2106/?lid=U258

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QueueMetrics news / QueueMetrics call center suite version 21.04 out now!

« on: April 29, 2021, 09:52:48 »

QueueMetrics contact-centre management software for Asterisk PBX has a brand new release.

Our suite tracks your agents' activities and monitors productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound statistics with realtime monitoring, call and agent remote control, customizable wallboards and custom reports for more than 200 different metrics.

The new version 21.04 improves reports' experience and fixes a large number of items, making the experience smoother with over 180 changes and fixes.

Watch now the video presentation:
https://www.youtube.com/watch?v=h04En2zXgTs

QueueMetrics supports FreePBX, Issabel, VitalPbx, FusionPBX, Yeastar S, Grandtream UCM, MiRTA, Enswitch and all major PBX distros based on Asterisk and FreeSwitch.

14

QueueMetrics news / Loway announces the release of QueueMetrics call center suite version 21.04

« on: April 20, 2021, 10:03:18 »

Loway is proud to announce the new version of its contact-centre management software QueueMetrics.

QueueMetrics collects data from your PBX and tracks agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.
It supports FreePBX, Issabel, VitalPbx, FusionPBX, Yeastar S, Grandtream UCM, Enswitch and all major PBX distros based on Asterisk and FreeSwitch.

Release 21.04 makes it easier working with the reports previously released in 20.11 and fixes a large number of items that make the experience smoother, in total it's over 180 changes and fixes.

For more information about QueueMetrics 21.04 visit https://www.queuemetrics.com/blog/2021/04/19/QueueMetrics-21.04/?lid=U245

15

QueueMetrics news / Call center management with QueueMetrics Training Course Series 2021.

« on: April 01, 2021, 13:00:53 »

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment, and how you can supervise your agents daily workflow from remote.

Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite for Asterisk PBX and FreePBX call center.

QueueMetrics management solution enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You can track all daily activities and events with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, and barge mode.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live video course with 16 chapters for a total of five hours of contents, plus question-answers and examples.

Read more https://www.queuemetrics.com/training.jsp?lid=U240

Also available for PBXact, Grandstream UCM, Yeastar, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo.