Messages

1

Scripting QueueMetrics / Re: Wallboard Example script

« on: September 15, 2011, 13:37:58 »

Hi Guys,


Anyone knows in windows how can i put this kind of script working ?


Many thanks

2

QueueMetrics installation / Answer Details Error

« on: February 24, 2011, 16:40:53 »

Hi,


i have a java problem when i want to retrieve answer details.



java.lang.OutOfMemoryError: Java heap space
-- Inner Exception --
Exception: java.lang.OutOfMemoryError
Error:
Java heap spaceStack trace:
java.lang.OutOfMemoryError: Java heap space
   at java.util.Arrays.copyOf(Unknown Source)
   at java.lang.AbstractStringBuilder.expandCapacity(Unknown Source)
   at java.lang.AbstractStringBuilder.append(Unknown Source)
   at java.lang.StringBuffer.append(Unknown Source)
   at it.loway.tpf.presentation.html.SmartTable.render(SmartTable.java:316)
   at it.loway.app.queuemetrics.caricamento.dynPage.DynamicPages.renderScreen(DynamicPages.java:393)
   at org.apache.jsp.qm.results_005fdynamic_jsp._jspService(results_005fdynamic_jsp.java:679)
   at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)
   at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
   at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
   at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)
   at java.lang.Thread.run(Unknown Source)
-- End Inner Exception --



Best Regards

3

QueueMetrics installation / Re: IVR Selection

« on: November 12, 2010, 16:55:23 »

Hi,

Can you explain me the difference in result for a ivr with or without filter active.


Thanks

4

QueueMetrics installation / Re: IVR Selection

« on: November 11, 2010, 17:26:15 »

I already made the update, but when i make a custom report with IVR Selection, only appears calls with one stint


Thanks

5

QueueMetrics installation / IVR Selection

« on: November 09, 2010, 18:04:24 »

Hi,

Why when a make a custom report with ivr option (XXXX),

Only appears the calls with 1 stint

the version is Loway QueueMetrics - 1.6.1.5


Thanks

6

QueueMetrics installation / Re: Queuemetrics Upgrade Windows

« on: October 13, 2010, 11:57:19 »

Hi,

Yes it yes, was missing the connector.

Thanks

7

QueueMetrics installation / Re: Queuemetrics Upgrade Windows

« on: October 12, 2010, 17:04:08 »

Hi,

I already try to replace to directory queuemetrics, and nothing happens.

Can you help me.

Thanks

8

QueueMetrics installation / Re: Queuemetrics Upgrade Windows

« on: October 08, 2010, 17:00:54 »

Hi,


But in this manuals, the is no procedure for a upgrade, just new installation, can you tell me if there is procedure.

Best Regards

9

QueueMetrics installation / Queuemetrics Upgrade Windows

« on: October 01, 2010, 11:32:29 »

HI,


Can you help me how to upgrade queuemetrics  in windows OS.

Best Regards

10

QueueMetrics installation / Re: Ivr Selection

« on: September 28, 2010, 19:44:58 »

Hi


Do you have any idea, how longs you need to give me a answer-


Tks

11

QueueMetrics installation / Re: Ivr Selection

« on: September 27, 2010, 16:45:17 »

Here is a example


Call detail
[Close] [Track QA]
Asterisk Call ID:      1283962088.343483
Date and time:      09/08 - 17:08:45
Queue:      Assistencia [assistencia]
Caller ID:      *
Handled by:      agent/3738
Duration:      303 sec.
Waiting time:      4 sec.
Original position      # 1
Disconnection cause:      Caller disconnected
Transferred to:      
Attempts:      0
Stints:      1
URL:      *
Status code:      
Srv      
DNIS      
IVR selection      


:
shell> grep   1283962088.343483 queue_log
1283962125|1283962088.343483|Assistencia|NONE|INFO|IVR|Viagem
1283962125|1283962088.343483|Assistencia|NONE|ENTERQUEUE||Zurich-910014092
1283962129|1283962088.343483|Assistencia|Agent/3738|CONNECT|4|1283962125.343491
1283962432|1283962088.343483|Assistencia|Agent/3738|COMPLETECALLER|4|303|1

12

QueueMetrics installation / Re: Ivr Selection

« on: September 23, 2010, 12:39:41 »

Hi,


the version is 1.6.1.0


tks

13

QueueMetrics installation / Ivr Selection

« on: September 17, 2010, 16:13:41 »

Hi


Can you tell me why the calls with multi stint, doesn't appear in the report, as you can see, there is lots of calls untrack.
The version of queuemetrics is the last.

IVR selection



IVR N. Calls   ...
Untracked 167 20.7%   
0-11-viagem-zap 3 0.4%   
2-22-acoutros 12 1.5%   
rebtaxis 2 0.2%   
1-21-acauto-sinistros 6 0.7%   
abreu 1 0.1%   
2-automatico 10 1.2%   
0-31-apolinfo-zap 1 0.1%   
aidebarcelona 2 0.2%   
0-9-operador-zap 2 0.2%   
cartaoami 11 1.4%   
2-21-acauto 53 6.6%   
1-22-acoutros-sinistros 2 0.2%   
2-12-lar 4 0.5%   
0-automatico-zap 1 0.1%   
0-21-acauto-zap 4 0.5%   
1-9-operador-sinistros 6 0.7%   
2-32-apolalt 3 0.4%   
aide 110 13.7%   
2-9-operador 104 12.9%   
serviaide 13 1.6%   
vidrosrent 2 0.2%   
groupama 4 0.5%   
2-31-apolinfo 10 1.2%   
2-11-viagem 272 33.8%   


tks

14

QueueMetrics news / Re: New tutorial: QueueMetrics on Windows

« on: August 09, 2010, 18:27:48 »

Hi,


Works fine, but i still preferred centos

15

Outbound and QueueMetrics / Re: Outbound Calls DUplicate

« on: August 09, 2010, 17:05:23 »

Hi,

Yes it´s working but sometimes the calls don´t get updated in the real time displays.

Best Regards