Temp license doesn't work

[jsmith]

I requested and received my temp license. 
Company=*****
Email=*****

i installed it in the web.xml as direced and restarted.  In queuemetrics my license still shows 2 user demo license?  We were setting up a 20 seat test run today and would like to be able to actually test.

Please contact me back at my email address listed above

Jamie Smith

[QueueMetrics]

We just sent you an email.

[jsmith]

You sent me an email just asking if I fixed it.   what a wasted of time.  No i didn't fix it.  Nothing to fix.  You send me an unlimited key and I put it in the web.xml file, restarted and it doesn't work.  The instructions were simple and there is no where to goof up.  what should I do